Aircall Outage History

Aircall experienced a 1.3-hour incident where calls were not ringing on iOS mobile devices due to a certificate issue with one of their communication platform providers. The problem was identified as being specific to the iOS Mobile App, and a fix was implemented to restore normal call functionality. The service remained stable after monitoring, with the incident fully resolved.

Aircall experienced inbound call issues specifically affecting French and Spanish phone numbers for 43 minutes. The incident impacted customers' ability to receive calls on these number types. The issue was identified, a fix was implemented and monitored, and the incident was fully resolved.

Aircall experienced a major performance issue with their Analytics service that lasted 34 minutes. During mitigation efforts, Analytics data was unavailable for approximately 15 minutes, while Live Monitoring remained unaffected. The issue was resolved through mitigation measures, with performance returning to normal and stable operation confirmed.

Aircall experienced call dropping issues affecting both inbound and outbound calls for users in Germany over a 2.6-hour period. The engineering team identified the problem and implemented a routing change for their downstream carrier to mitigate the unexpected call disconnections. A fix was deployed and the service was being monitored for stability.