Documo Outage History

All FaxBridge devices in Documo's service appeared offline for 16.1 hours, disrupting both inbound and outbound fax traffic while FMCs continued operating normally. The issue was identified and a fix was implemented, followed by a monitoring period before full resolution.

Documo experienced delays in both inbound and outbound fax processing for 2.7 hours, affecting all fax services. The issue was investigated, a fix was implemented and monitored, and the incident was fully resolved.