DrFirst Outage History

DrFirst experienced a third-party incident that prevented customers from accessing Patient Searches via PDMP reports specifically for Washington state. The PDMP component was affected for 19 minutes while DrFirst worked with their partner to resolve the issue. The incident was successfully resolved and normal functionality was restored.

DrFirst's E-Prescribing Desktop (Rcopia) experienced intermittent performance issues across all five regions for 1.3 hours, caused by elevated session authentication errors that affected user access to the application. The service was stabilized and access was restored, with the incident fully resolved after a monitoring period.

DrFirst experienced elevated prescription script failure rates due to delays in their third-party pharmacy network, causing scripts to remain in pending status and creating a backlog. Scripts pending beyond 120 minutes were automatically marked as failed due to system timeout behavior, though this didn't indicate actual pharmacy rejections. The incident affecting pharmacy network prescribing was resolved after 3.8 hours once the third-party network identified and fixed the source of the delays.

DrFirst's E-Prescribing Desktop Staging Environment (Rcopia Staging Environment) experienced intermittent performance issues affecting some customers for 28 minutes. The incident was resolved after engineers investigated and addressed the underlying cause.

DrFirst US Live Messaging and Chat functionality experienced degraded performance for 16.7 hours due to an outage affecting an external third-party platform. The incident impacted the Help Center Messaging/Chat components, preventing users from accessing live support services. The issue was resolved after implementing a fix and monitoring the results.

DrFirst experienced a connectivity issue with CA CURES that prevented PDMP (Prescription Drug Monitoring Program) transactions from completing for California healthcare providers. The outage lasted approximately 2 hours and affected the ability to perform required prescription drug checks. The incident was resolved after investigating connectivity and traffic routing factors.

DrFirst's EPCS IDP service experienced intermittent performance issues that prevented users from authenticating or accessing services through the Experian/ID.me identity provider. The incident lasted 3.6 hours while DrFirst worked with their third-party vendor to identify and implement a fix. The issue was resolved after implementing the fix and monitoring confirmed the service returned to normal operation.

DrFirst experienced a third-party connectivity issue that caused intermittent problems with their Pharmacy Network - Prescribing service, impacting customers' ability to use ePrescribing functionality. The incident lasted 18.2 hours before a fix was implemented and monitored. The issue has been fully resolved.

DrFirst experienced a login disruption affecting retail and portal practice users who encountered authentication errors at the final login step, preventing access to iPrescribe and all Rcopia regions. Users reported access permission issues and urgent need for resolution due to heavy workloads. The incident was resolved after 2.3 hours with a fix implementation and monitoring period.