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DrFirst Outage History

Every past DrFirst outage tracked by IsDown, with detection times, duration, and resolution details.

There were 127 DrFirst outages since August 2022. The 47 outages from the last 12 months are summarized below, with incident details, duration, and resolution information.

Minor February 25, 2026

February 2026: Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)

Detected Feb 25, 2026 8:03 AM EST · Resolved Feb 25, 2026 8:39 AM EST · Duration 36 minutes

DrFirst's E-Prescribing Desktop (Rcopia) experienced intermittent performance issues across all four regions, affecting some customers' ability to use the service normally. The incident lasted 36 minutes, during which engineers identified the root cause and implemented a fix. The service was fully restored after the resolution was deployed.

Minor February 23, 2026

February 2026: Intermittent Performance Issues - EPCS IDP (Experian/ID.me)

Detected Feb 23, 2026 5:05 PM EST · Resolved Feb 23, 2026 10:17 PM EST · Duration about 5 hours

DrFirst's EPCS IDP service experienced intermittent performance issues for 5.2 hours, preventing users from authenticating or accessing services through the Experian/ID.me identity provider. The issue was identified and resolved through collaboration with the third-party vendor.

Minor February 23, 2026

February 2026: Intermittent Performance Issues - Electronic Prior Authorization (Myndshft)

Detected Feb 23, 2026 12:09 PM EST · Resolved Feb 23, 2026 2:47 PM EST · Duration about 3 hours

DrFirst experienced intermittent performance issues with their Electronic Prior Authorization (Myndshft) service that caused degraded performance for some customers. The engineering team identified the root cause and implemented a fix. The incident was resolved after 2.6 hours of service disruption.