GBG Outage History

GBG's GreenID DVS Medicare Card verification service experienced a major disruption due to a supplier service outage, preventing customers from using the service for their business operations. The incident affected the DVS Medicare Card component specifically, impacting document verification capabilities. The service was restored after 39 minutes, with GBG working directly with their supplier to resolve the issue.

The GBG greenID Simple KYC platform experienced a disruption with its AUSTRAC service, which provides information about whether ABN/ACN numbers are registered for funds remittance. The core Verify functionality and case creation remained unaffected since AUSTRAC is a secondary data source, and users could manually access remitter information through the AUSTRAC website as a workaround. The incident was resolved after approximately 22 days.

GBG experienced a major service incident that lasted 16.6 hours, beginning on March 19th, 2026. The incident was initially under investigation and was successfully resolved on March 20th at 09:57 UTC.

GBG Go's Data Verification service for Brazil CPF status returns experienced a service disruption affecting a key component for 30 minutes on March 18, 2026. The incident impacted businesses relying on the CPF verification functionality. Service was fully restored and the team committed to conducting a root cause analysis to prevent future occurrences.

GBG's ID3global Brazil CPF service (0534) experienced a major service disruption caused by a supplier issue, preventing customers from using the service for 26 minutes on March 18, 2026. The incident affected the Brazil CPF verification component from 18:00 to 19:05 GMT. Service was restored after working with the supplier to resolve the disruption.

GBG experienced a service disruption affecting the Credit Bureau 3 component within their GBG Go Data Verification UK product on March 18, 2026, from 10:10 GMT to 11:08 GMT. The incident impacted business operations for customers using this credit verification service for 58 minutes. Service was fully restored and the team committed to conducting a root cause analysis to prevent future occurrences.

GBG's UK Credit Reference Bureau (Advanced) service experienced a major disruption caused by a supplier service outage on March 18, 2026, from 10:10 GMT to 11:08 GMT. The incident prevented customers from accessing the credit reference service for 51 minutes. Service was fully restored and GBG committed to conducting a root cause analysis to prevent future occurrences.

GBG's ID3global Colombia ID 1 service experienced a major disruption that prevented users from accessing the service for 1.6 hours on March 18, 2026. The incident was identified at 14:25 AEDT and resolved by 14:50 AEDT the same day. Service has been fully restored and the team will conduct a root cause analysis to prevent future occurrences.

GBG experienced a major service incident that lasted 1.4 hours. The incident was resolved after investigation and monitoring efforts. The service was restored to normal operation.

GBG's ID3global Brazil CPF (0534) service experienced a major disruption that prevented users from accessing the service for 41 minutes. The incident affected the Brazil CPF verification component, impacting business operations for users relying on this service. The service was fully restored and the team committed to conducting a root cause analysis to prevent future occurrences.