GBG Outage History

GBG's greenID DVS Medicare service experienced a major disruption lasting 19.2 hours from April 7th at 1:31PM AEST to April 8th at 8:59AM AEST. Transactions involving DVS Medicare card verification resulted in errors during this period. The service has been fully resolved.

GBG's Cloudcheck DVS Medicare service experienced a major disruption lasting 19.3 hours from April 7th at 1:31PM AEST to April 8th at 8:59AM AEST. Transactions involving DVS Medicare resulted in errors during this period. The service has been fully resolved.

GBG experienced increased system errors and latency that caused brief interruptions to the GBG Alert service. The disruption affected the GBG Alert component and lasted approximately 19 hours from April 4th at 16:10 BST until April 5th at 11:47 BST. Service was fully restored and GBG committed to investigating the root cause and implementing remediation measures.

GBG's GreenID service experienced a major disruption affecting the DVS Australian Passport verification component for 14.5 hours from April 4th at 17:02 BST to April 5th at 09:13 BST. The service disruption prevented customers from using the Australian passport verification functionality during this period. The service was fully restored and the team committed to conducting a root cause analysis to prevent future occurrences.

GBG's Cloudcheck DVS service experienced a major disruption affecting QLD Birth, Marriage, and Change of Name Certificate transactions, causing errors for users attempting to process these documents. The service outage lasted approximately 122.6 hours from March 31st to April 4th, 2026. The service was fully restored and GBG committed to conducting a root cause analysis to prevent future occurrences.

GBG's greenID service experienced a major disruption affecting DVS Queensland Birth, Marriage, and Change of Name Certificate transactions, causing errors when processing these document verifications. The incident lasted approximately 122.6 hours from March 31st to April 4th, 2026. Service was fully restored and the team committed to conducting a root cause analysis to prevent future occurrences.

GBG experienced a major service disruption affecting their Cloudcheck DVS service for ACT Birth, Marriage and Change of Name Certificates due to a supplier outage. The incident prevented customers from using the document verification service, potentially impacting their business operations. The service was restored after 1.1 hours of downtime on March 30, 2026.

GBG experienced a service disruption affecting their Australian data verification services, including single match government ID verification and dual match verification across all sources. The incident impacted a key component within these products for approximately 1.1 hours on March 30, 2026, from 2:53 PM to 4:18 PM AEDT before being resolved.

GBG's GreenID service experienced a supplier-related disruption that prevented access to DVS ACT Birth, Marriage and Change of Name Certificate verification services. The outage lasted 1.1 hours from 2:53PM to 4:18PM AEDT on March 30, 2026, potentially impacting customer business operations during that period.

GBG experienced a service disruption affecting their Go Data Verification services for Australia, including both single match government ID and dual match verification sources. The incident impacted data verification components for approximately 1.4 hours before being fully resolved.