GBG Outage History

GBG's UK Mobile Identity service (0389) experienced a major service disruption for 43 minutes on May 11, 2026, preventing users from accessing the service. The incident began at 10:44 BST and was resolved at 11:19 BST, with service fully restored by 11:53 BST.

GBG experienced a supplier-related service disruption affecting their Cloudcheck Australian Centrelink service starting at approximately 09:00 AEST on May 11, 2026. The outage prevented customers from using the service and lasted for 22.8 hours. Service was fully restored on May 12, 2026, with GBG working with their supplier throughout the incident to resolve the issue.

GBG experienced a service disruption affecting their Australian data verification products, including single match government ID verification and dual match verification services across all sources. The incident lasted 23.1 hours before service was fully restored, with the team working to identify the root cause and implement preventive measures.

GBG experienced a 23-hour service disruption starting at approximately 09:00 AEST on May 11, 2026, caused by their supplier having technical issues. The incident affected the DVS - Centrelink Concession Card service, preventing customers from using this verification functionality. Service was fully restored on May 12, 2026, with GBG working alongside their supplier throughout the incident to resolve the issue.

GBG's ID3global Peru Identity service (0520) experienced a major service disruption that prevented users from accessing the identity verification service. The incident lasted approximately 1.4 hours, from 11:44 AEST to 12:09 AEST on May 8th, 2026. Service was fully restored and the team committed to conducting a root cause analysis to prevent future occurrences.

GBG experienced a service disruption with their Cloudcheck Australian Medicare service due to a supplier issue that prevented users from accessing the service for 2.4 hours on May 7-8, 2026. The outage affected business operations for customers relying on the Medicare verification service. The service was restored and GBG committed to conducting a root cause analysis to prevent future occurrences.

GBG experienced a service disruption affecting their Australian data verification services, including both single match government ID verification and dual match verification across all sources. The incident impacted the data verification component for approximately 2.5 hours before service was fully restored, with the team working to determine the root cause and implement remediation measures.

GBG's GreenID DVS Medicare Card verification service experienced a disruption due to a supplier service issue, preventing users from accessing the service for 2.4 hours. The incident affected the DVS Medicare Card component specifically. Service was restored and the team committed to conducting a root cause analysis to prevent future occurrences.

GBG Datacare experienced a major service disruption affecting their Mobile Validation component for approximately 17.5 hours from May 6th at 21:00 BST to May 7th at 14:25 BST. The outage prevented customers from using the mobile validation service, impacting their business operations. Service was fully restored on May 7th at 14:41 BST with plans to investigate the root cause.

GBG's greenID FCS Public Number Directory experienced a major service disruption that prevented users from accessing the service for approximately 24.8 hours. The outage affected the FCS Public Number Directory component, impacting business operations for users relying on the service. The issue was identified and subsequently resolved, with service restored after nearly a full day of downtime.