GBG Outage History

GBG Loqate experienced a service disruption that prevented users from accessing the service for 19 minutes on April 23, 2026. The incident was classified as major and impacted business operations for affected customers. Service was fully restored and the team committed to conducting a root cause analysis to prevent future occurrences.

GBG Loqate experienced a major service disruption that prevented users from accessing the service, impacting business operations. The incident lasted 21 minutes and has been resolved. Root cause analysis and remediation actions will be implemented to prevent future occurrences.

GBG experienced a service disruption that prevented users from accessing the service, impacting business operations. The incident lasted 1.4 hours and was fully resolved with service restored. Root cause analysis and remediation actions are being undertaken to prevent future occurrences.

GBG's ID3global US Identity service (0388) experienced a major service disruption for 3.3 hours on April 21, 2026, from 11:21 BST to 14:01 BST. The incident prevented users from accessing the identity verification service, impacting business operations. The service was fully restored with no further errors reported by 16:05 BST.

GBG's CloudCheck DVS service experienced a major disruption affecting South Australia Birth, Death and Marriage (BDM) certificate verification, specifically for SA Birth, Marriage and Change of Name Certificates. The service outage lasted 4.6 hours, from 12:35 AM to 11:27 AM AEST on April 21, 2026, preventing businesses from accessing document verification services during this period. The incident was resolved and normal service was restored.

GBG's GreenID service experienced a major disruption affecting the Document Verification Service (DVS) for South Australia Birth, Marriage and Change of Name Certificates. The outage prevented users from accessing these certificate verification services, impacting business operations. The incident lasted 4.6 hours from 12:35 AM to 11:27 AM AEST on April 21, 2026, and has been resolved.

GBG's GreenID service experienced a major disruption affecting DVS processing for ACT Birth, Marriage and Change of Name Certificates on April 20, 2026 from 2:48PM to 4:30PM AEST. The service disruption prevented users from accessing the affected certificate verification services for approximately 1.4 hours. The incident was resolved and normal service was restored by 4:30PM AEST.

GBG's Cloudcheck service experienced a major disruption affecting DVS (Document Verification Service) for ACT Birth, Marriage and Change of Name Certificates on April 20, 2026. The outage prevented users from accessing the service for approximately 1.4 hours from 2:48 PM to 4:30 PM AEST. The service disruption was fully resolved and normal operations were restored.

GBG experienced a service disruption affecting the Credit Bureau 3 component within their GBG Go Data Verification UK product on April 17, 2026, from 09:02 to 09:50 BST. The incident impacted business operations for customers using this credit verification service for 53 minutes. Service was fully restored and the team committed to conducting a root cause analysis to prevent future occurrences.

GBG experienced a major service disruption affecting their UK Credit Reference Bureau (Advanced) service due to a supplier issue. The outage prevented customers from using the credit reference service and impacted business operations for 41 minutes on April 17, 2026. Service was fully restored and GBG committed to conducting a root cause analysis to prevent future occurrences.