GBG Outage History

GBG Cloudcheck experienced a service disruption affecting the Australian Electoral Commission service for 20.5 hours from June 3rd to June 4th, 2026. The outage prevented users from accessing the service during this period. Service was fully restored on June 4th at 11:40 AEST, with root cause analysis to follow.

GBG's GreenID Australian Electoral Roll (AEC) service experienced an intermittent outage lasting 20.5 hours from June 3, 2026 at 2:07 PM AEST to June 4, 2026 at 11:40 AM AEST. The service disruption prevented users from accessing the Australian Electoral Roll verification functionality. The issue was resolved and service was fully restored on June 4th.

GBG's greenID Biometric/Scan service experienced degraded performance for 19.8 hours, causing slower-than-usual response times and some features not performing as expected. The service remained available throughout the incident but operated below normal performance levels. The issue was resolved after investigation and remediation efforts.

GBG IDscan's Hosted Platform in Australia experienced a service disruption that prevented users from accessing the service for nearly 20 hours. The incident affected the Australia PROD environment and impacted business operations for customers using the platform. The service was fully restored after 19.9 hours of investigation and remediation work.

GBG's greenID Biometric/Scan service in the test environment experienced a major service disruption lasting 8.1 hours from 02:54 to 10:14 BST on June 3rd, 2026. The incident prevented users from accessing the biometric and scan functionality. Service was fully restored and the team committed to conducting a root cause analysis.

GBG IDscan experienced a major service disruption affecting the Hosted Platform (Australia POC) that prevented users from accessing the service. The incident lasted 8.2 hours, starting at 02:22 BST and resolving at 10:14 BST on June 3rd, 2026. Service was fully restored with plans to investigate the root cause and implement necessary remediation measures.

GBG's Cloudcheck platform experienced a service disruption that prevented users from downloading PDFs from the CloudCheck Direct portal. The incident lasted 16.5 hours before being resolved. The service disruption impacted business operations for users during this period.

GBG experienced a service disruption affecting their Australia data verification services, including single match government ID and dual match verification across all sources. The incident lasted 2.3 hours and impacted the core verification functionality used by businesses. Service was fully restored and the team committed to conducting a root cause analysis to prevent future occurrences.

GBG's supplier experienced a service disruption that prevented customers from using the DVS Australian Passport verification service for 2.3 hours. The outage affected the GreenID DVS Australian Passport component, impacting business operations for customers relying on this verification service. Service was fully restored and the team committed to conducting a root cause analysis to prevent future occurrences.

GBG experienced a service disruption affecting the Credit Bureau 1 component within their GBG Go Data Verification UK product for 30 minutes on May 29, 2026. The incident impacted business operations for customers using this credit verification service. The service was fully restored and the team committed to conducting a root cause analysis to prevent future occurrences.