GBG Outage History

GBG's GreenID service experienced a major disruption affecting DVS Medicare Card and DVS Australian Passport verification services from 2:49AM to 6:26AM AEST on April 17, 2026. The 3.5-hour outage prevented users from accessing these document verification services. The incident was resolved and all affected services were restored.

GBG's GreenID DVS Driver Licence service for all states experienced a major service disruption that prevented customers from using the service. The outage lasted 5.5 hours from 2:49AM to 6:26AM AEST on April 17, 2026, impacting business operations for affected customers. The incident has been resolved.

GBG experienced a major service incident that lasted 54.5 hours. The incident was under continuous investigation throughout its duration. The issue has been resolved after the extended outage period.

GBG experienced intermittent service disruptions affecting the Cloudcheck Dow Jones WatchList due to increased system errors and latency issues. The incident lasted 1.2 hours and caused brief interruptions to WatchList services. GBG support teams identified and resolved the underlying system performance problems.

GBG experienced a service disruption affecting the Credit Bureau 1 component within their GBG Go Data Verification service for UK operations. The incident impacted business operations for customers using this credit verification service. The service was restored after 42 minutes, with the team committed to conducting a root cause analysis and implementing necessary remediation measures.

GBG's supplier experienced a service disruption that prevented customers from using the UK Credit Header service (0154/0155) for 38 minutes on April 12, 2026. The outage affected customers' ability to access the credit header functionality, potentially impacting their business operations. Service was fully restored and GBG committed to investigating the root cause with their supplier.

GBG's ID3global Canada Credit Bureau (FINTRAC) service experienced a major disruption that prevented users from accessing the service for 1.3 hours on April 12, 2026. The incident began at 08:30 BST and was resolved at 08:46 BST, with service fully restored. The company is conducting a root cause analysis to prevent future occurrences.

The GBG AcuFill Activation server experienced a database connectivity issue, returning "ExecuteNonQuery requires an open and available Connection" errors. This affected the AcuFill Activation Server component for 6 minutes. The incident was resolved after investigation and troubleshooting.

GBG experienced a major service disruption affecting the DVS - VIC Birth, Marriage and Change of Name Certificates system, causing increased errors and latency that resulted in brief service interruptions. The incident lasted 17.2 hours, beginning on April 8, 2026 at 3:13 PM AEST and ending on April 9, 2026 at 9:22 AM AEST. The issue was resolved after investigation by GBG support teams.

GBG's Loqate Capture V4 service experienced an issue where incorrect or unexpected province/state name values were returned for Australia, Canada, Switzerland, Italy, and New Zealand in API responses. The problem was caused by a recent system change and affected customers retrieving address data for these countries. The incident was resolved by reverting the problematic change, restoring normal service behavior after 2.2 hours.