GBG Outage History

GBG's supplier experienced a service disruption that prevented users from accessing the ProID Portal v2 service for 1.2 hours on March 10, 2026. The outage affected business operations for customers relying on the ProID service. Service was restored after GBG worked with their supplier to resolve the issue, with plans to investigate the root cause.

GBG's ID3global Peru Identity service (0520) experienced a major service disruption that prevented users from accessing the system normally. The incident affected business operations for customers relying on Peru identity verification services. The service disruption lasted 8.1 hours before being fully resolved, with normal functionality restored.

GBG experienced a major service incident that lasted 17.5 hours. The incident was resolved on March 10th at 05:20 UTC after an extended investigation period that began on March 9th.

GBG experienced a major service incident that lasted 23 minutes on March 9, 2026. The incident was resolved after investigation, though specific details about the nature of the issue and affected services were not detailed in the incident report.

GBG experienced a major service disruption affecting the Investigate Portal, Investigate API, and Landline Validation components for 49 minutes on March 7, 2026. The outage prevented users from accessing these services and potentially impacted business operations. Service was fully restored and the team committed to conducting a root cause analysis to prevent future occurrences.

GBG experienced a major service disruption affecting the GBG Go API that prevented users from accessing the service. The incident lasted 54 minutes, starting at 15:08 BST and being resolved at 16:50 BST on March 7, 2026. Service was fully restored and the team committed to conducting a root cause analysis to prevent future occurrences.

GBG experienced a major service incident that lasted 8 minutes on March 5th, 2026. The engineering team investigated the issue throughout the duration of the outage. The incident was successfully resolved at 10:56 UTC.

GBG's ID3global Colombia ID verification service (0431) experienced a major service disruption that prevented users from accessing the service for 17.5 hours. The incident affected the Colombia ID 1 component and required assistance from GBG's supplier to resolve. Service was fully restored with plans to investigate the root cause and implement preventive measures.

GBG's ID3global Trust Core service experienced a major disruption on March 3, 2026, from 11:00 to 11:48 GMT, preventing users from accessing the service for 33 minutes. The service disruption impacted business operations for affected customers. The issue was resolved and normal service was restored by 12:14 GMT.

GBG's Denmark Personal ID CPR service (0244) experienced a major service disruption lasting 5.1 hours from 04:00 GMT to 09:08 GMT on February 27, 2026. The disruption prevented users from accessing the Danish personal identification verification service. The issue was identified at 04:34 GMT and fully resolved by 09:41 GMT.