Outage in Help Scout

We're investigating issues viewing previous Conversations and with the sidebar in Live Chat. We'll share updates once we have them.

Resolved Minor

November 16, 2022 - Started about 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating this issue.

Components affected

Help Scout Web App Help Scout Beacon Help Scout Mailbox counts, folders, reports, search results

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Latest Updates ( sorted recent to last )

RESOLVED about 3 years ago - at 11/16/2022 10:34PM

We've reverted the changes and functionality has been restored. We appreciate your patience!

IDENTIFIED about 3 years ago - at 11/16/2022 10:11PM

We've isolated the source of the issue and are working on reverting changes now. We're continuing to monitor the situation, and will share updates as soon as we have them.

INVESTIGATING about 3 years ago - at 11/16/2022 08:41PM

We are currently investigating this issue.

Latest Help Scout outages

Outlook Outage - 7 days ago

Docs site not loading - about 1 month ago

Connections Issues - about 2 months ago

Email Delays - about 2 months ago

Temporary Outage and Slow Loading across Help Scout - 3 months ago

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