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Outage in Help Scout

We're investigating issues viewing previous Conversations and with the sidebar in Live Chat. We'll share updates once we have them.

Resolved Minor
November 16, 2022 - Started over 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating this issue.

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IsDown status aggregator dashboard
Latest Updates ( sorted recent to last )
RESOLVED over 3 years ago - at 11/16/2022 10:34PM

We've reverted the changes and functionality has been restored. We appreciate your patience!

IDENTIFIED over 3 years ago - at 11/16/2022 10:11PM

We've isolated the source of the issue and are working on reverting changes now. We're continuing to monitor the situation, and will share updates as soon as we have them.

INVESTIGATING over 3 years ago - at 11/16/2022 08:41PM

We are currently investigating this issue.

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