Outage in Help Scout
We're investigating issues viewing previous Conversations and with the sidebar in Live Chat. We'll share updates once we have them.
Resolved MinorIncident Report
We are currently investigating this issue.
Components affected
Help Scout Web App Help Scout Mailbox counts, folders, reports, search results Help Scout BeaconNeed to monitor Help Scout outages?
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Latest Updates ( sorted recent to last )
RESOLVED
almost 3 years ago - at 11/16/2022 10:34PM
We've reverted the changes and functionality has been restored. We appreciate your patience!
IDENTIFIED
almost 3 years ago - at 11/16/2022 10:11PM
We've isolated the source of the issue and are working on reverting changes now. We're continuing to monitor the situation, and will share updates as soon as we have them.
INVESTIGATING
almost 3 years ago - at 11/16/2022 08:41PM
We are currently investigating this issue.
Latest Help Scout outages
Connections Issues - 3 days ago
Connections Issues - 3 days ago
Web App Performance Issues - 17 days ago
Degraded Performance & Slow Loading Issues - about 1 month ago
Delays to Conversation Updates - about 1 month ago
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