Honorlock Outage History

Honorlock temporarily disabled all Canvas integrations for 93.4 hours as a security precaution in response to an ongoing security incident affecting the Instructure (Canvas) platform. The suspension affected Canvas proctoring services to protect user data during the security event. The service was restored after Canvas resolved their incident, requiring institutions to refresh their Canvas API credentials and contact Honorlock support to reactivate their integrations.

Honorlock's third-party chat provider experienced a service outage that caused delayed or non-sending messages from support agents. The incident affected the Support component and lasted 21.8 hours. The issue was resolved after the third-party provider completed their investigation and repairs.

Honorlock's third-party chat provider experienced a service outage that prevented users from initiating live chat support for 2.5 hours. The support component was affected, requiring users to contact support via email during the incident. The chat provider identified and resolved the underlying issue, with improvements confirmed and chat functionality restored.