Partial outage and performance issues on Canadian Region

This incident has been resolved.

Our test have shown that we are on the path to a more stable system. We will keep the status set to monitoring but as of now our system is operational.

Again, we apologize for the downtime that your organization experienced today.

The service has been restored. We are still monitoring the situation and attempting to identify the root cause of the issue. However, our team is running tests which could affect the performance of our platform.

The system is back up and fully operational now. We are still monitoring the situation to ensure it continues to maintain stability.

Some of our servers are back up but there’s a Hypercare service feature degradation. During a feature degradation, some features will be running at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

The Hypercare Technology team has noted a service disruption at our Canadian data centre. Our Canadian customers will experience issues access Hypercare on-call schedules, contact information and sending secure messages. The team is now exploring a path to resolution. We will provide an update in 30 minutes or sooner with additional information as it becomes available.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

On May 17th, 2023 at 9:05 PM EST, we became aware of a service disruption on the Canadian region. We have engaged our response team and are working with urgency to resolve this incident as quick as possible. We apologize for the issues you may be facing due to this incident.

We will provide an update within the hour on the status of this incident.