LiveChat Outage History

LiveChat experienced a 33-minute service disruption where some customers were unable to add new Knowledge Sources to their accounts. The engineering team investigated the root cause and implemented a fix that restored the ability to add Knowledge Sources. The service was fully restored and is being monitored to ensure stability.

LiveChat experienced a major outage lasting 29.8 hours that affected some customers' ability to access the service, start chats, and send messages, with users experiencing delays and message delivery failures. The incident was caused by infrastructure issues with Google Cloud Platform (GCP), requiring coordination between LiveChat and Google's engineering teams throughout the resolution process. A fix was implemented and deployed, with the service gradually returning to normal operation while being monitored for stability.