Major
February 24, 2026
February 2026: LiveChat - outage
Detected
Feb 24, 2026 11:33 PM EST
·
Resolved
Feb 26, 2026 5:23 AM EST
·
Duration
1 day
LiveChat experienced a major outage lasting 29.8 hours that affected some customers' ability to access the service, start chats, and send messages, with users experiencing delays and message delivery failures. The incident was caused by infrastructure issues with Google Cloud Platform (GCP), requiring coordination between LiveChat and Google's engineering teams throughout the resolution process. A fix was implemented and deployed, with the service gradually returning to normal operation while being monitored for stability.