LiveChat Outage History

LiveChat experienced a 48-minute incident where some customers were unable to generate reports in the Export Raw Data section and scheduled reports were not being delivered by email. The team implemented a fix and monitored the system for stability, with some customers potentially experiencing delays in receiving reports while the reporting systems fully recovered.

LiveChat experienced a workflows delay issue that affected some customers for 2.1 hours. The service team implemented a fix and monitored the system for stability, with some customers potentially experiencing minor disruptions during the recovery period. The incident was classified as minor and has been resolved.

LiveChat experienced a 33-minute service disruption where some customers were unable to add new Knowledge Sources to their accounts. The engineering team investigated the root cause and implemented a fix that restored the ability to add Knowledge Sources. The service was fully restored and is being monitored to ensure stability.

LiveChat experienced a major outage lasting 29.8 hours that affected some customers' ability to access the service, start chats, and send messages, with users experiencing delays and message delivery failures. The incident was caused by infrastructure issues with Google Cloud Platform (GCP), requiring coordination between LiveChat and Google's engineering teams throughout the resolution process. A fix was implemented and deployed, with the service gradually returning to normal operation while being monitored for stability.