Pendo Outage History

Pendo experienced authentication failures affecting users attempting to connect to the MCP server, with connections failing due to an "invalid scope" error. The issue was traced to a code change deployed on April 4th that caused the authentication problems across all regions. The incident was resolved after 2.1 hours by rolling back the problematic code change, restoring normal authentication functionality.

Pendo experienced event processing delays in their US environment that affected a subset of customers for 9.2 hours. Users experienced delays and gaps in their analytics data during this period. The root cause was identified and resolved through collaboration with a vendor partner.

Pendo experienced a 17-minute issue in the US region where users were unable to edit existing segments, with any attempt to add rules to pre-existing segments resulting in errors. The Pendo UI was affected, though users could work around the problem by cloning existing segments or creating new ones. The issue was identified, resolved, and all systems returned to normal operation.

Pendo Listen experienced an issue where users could not send email updates for feedback items or ideas due to no recipients being found, affecting items submitted within the last 30 days. The problem was caused by a technical mismatch between the database and user interface that prevented email information from displaying correctly in the Feedback UI. The issue was resolved after 3.3 hours when a fix was deployed to restore proper email functionality.