PROS Outage History

PROS experienced delayed training completion for Neural Network analyses across EU1, US1, and AU1 regions for 1.1 hours. Pricing requests remained fully functional throughout the incident. The issue was resolved with training returning to full operation and all pending trainings continuing automatically.

PROS experienced a partial outage in their EU1 cloud region affecting smartCPQ services, causing some customers to encounter intermittent failures when creating, opening, or working with Performance Quoting quotes. The issue was detected by monitoring tools and resolved through mitigation actions after 37 minutes, with all services returning to normal operation.

The PROS RTPE EU1 region experienced an outage lasting 28 minutes, affecting customers with intermittent failure responses and slow response times from the RTPE evaluation service and Smart CPQ, as well as degraded performance syncing data from SPM to RTPE. PROS monitoring detected issues with EU1 POD and EU1 PODPPS systems, and mitigation actions were successfully implemented to restore all services to normal operation.

PROS experienced degraded performance in their EU4 component due to insufficient compute resources in their primary Amsterdam data center, affecting transaction processing, search functionality, and web administration tools. The team migrated traffic to alternative regions in batches while working with their cloud provider to provision additional compute capacity, gradually restoring services from limited capacity to near-normal performance levels over the course of about 8 days. The incident was fully resolved after completing final compute resource expansion, with plans to migrate services back to the restored Amsterdam region.

PROS experienced degraded performance globally due to hosting provider resource limitations. The team mitigated impact by shifting affected traffic to alternative locations, resolving issues for some partners while continuing transfer efforts for others. The incident was fully resolved after 11 minutes through traffic redistribution and resource provisioning.

PROS experienced degraded performance in their EU1 cloud region affecting smartCPQ, causing customers to encounter slowness or timeouts when creating, opening, or working with Performance Quoting quotes. The issue lasted 1.4 hours and was resolved through mitigation actions that restored normal service levels. All services returned to normal operation with customers able to perform document generation from templates within standard limits.

The PROS RTPE evaluation service in the US1 POD experienced degraded performance for 3.4 hours, affecting customer operations. Mitigation actions were implemented and performance was gradually restored, with full service recovery confirmed by the end of the incident.

PROS experienced degraded service affecting new trainings for Negotiated Segmentation-based optimizations across AU1, EU1, and US1 regions for 18.9 hours. The issue prevented new training processes from completing successfully, though existing results from previous successful trainings remained unaffected. The service was fully restored with new trainings for both Negotiated Segmentation-based optimizations and E-Commerce becoming operational.