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PROS Outage History

Every past PROS outage tracked by IsDown, with detection times, duration, and resolution details.

There were 104 PROS outages since October 2019. The 6 outages from the last 12 months are summarized below, with incident details, duration, and resolution information.

Minor March 4, 2026

March 2026: RTPE Degraded Performance US1 POD

Detected Mar 4, 2026 9:49 AM EST · Resolved Mar 4, 2026 1:12 PM EST · Duration about 3 hours

The PROS RTPE evaluation service in the US1 POD experienced degraded performance for 3.4 hours, affecting customer operations. Mitigation actions were implemented and performance was gradually restored, with full service recovery confirmed by the end of the incident.

Minor March 2, 2026

March 2026: SPO degradated service for training Segmentation based optimizations.

Detected Mar 2, 2026 5:07 PM EST · Resolved Mar 3, 2026 12:02 PM EST · Duration about 19 hours

PROS experienced degraded service affecting new trainings for Negotiated Segmentation-based optimizations across AU1, EU1, and US1 regions for 18.9 hours. The issue prevented new training processes from completing successfully, though existing results from previous successful trainings remained unaffected. The service was fully restored with new trainings for both Negotiated Segmentation-based optimizations and E-Commerce becoming operational.