Outage in Salsify

Platform Unavailable

Resolved Major
November 16, 2023 - Started about 1 year ago - Lasted about 8 hours
Official incident page

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Outage Details

We've received reports of the Salsify platform not loading and have found the issue. We are currently monitoring for any further symptoms. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Components affected
Salsify FTP Salsify Enhanced Content Salsify Imports and Indexing Salsify Insights Salsify Application Salsify CDN
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 11/16/2023 09:32PM

The incident affecting the ability to view/access parts of the platform has been resolved. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

MONITORING about 1 year ago - at 11/16/2023 07:17PM

We've received reports of the Salsify platform not loading and have found the issue. We are currently monitoring for any further symptoms.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

IDENTIFIED about 1 year ago - at 11/16/2023 06:50PM

We've received reports of the Salsify platform not loading and have found the issue. We are currently working to resolve the issue.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

IDENTIFIED about 1 year ago - at 11/16/2023 05:40PM

We’ve received reports of the Salsify platform not loading and have found the issue. We are currently working to resolve the issue.

The ETA for the platform to be up and running is in 20 minutes.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

MONITORING about 1 year ago - at 11/16/2023 02:20PM

We've received reports of the Salsify platform not loading and have found the issue. We are currently monitoring for any further symptoms.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

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