Outage in Salsify

Degraded Performance

Resolved Minor
February 05, 2024 - Started 11 months ago - Lasted about 17 hours
Official incident page

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Outage Details

We experienced a recent incident impacting numerous processes in our PXM platform, but a quick remedy was applied. These services appear to be restored, and we are monitoring closely. During the incident, users may have noticed degraded performance when performing certain actions. Please reach out to Salsify Support if you have any ongoing concerns.
Components affected
Salsify FTP Salsify Application Salsify Imports and Indexing
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 02/06/2024 03:23PM

The recent incident impacting numerous processes in our PXM platform has been confirmed to be resolved. These services are restored.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

MONITORING 11 months ago - at 02/05/2024 10:12PM

We experienced a recent incident impacting numerous processes in our PXM platform, but a quick remedy was applied. These services appear to be restored, and we are monitoring closely. During the incident, users may have noticed degraded performance when performing certain actions. Please reach out to Salsify Support if you have any ongoing concerns.

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