Telesign Outage History

Orange (SL) Limited in Sierra Leone experienced network issues that caused delays in SMS message delivery for approximately 7.9 hours from 1:13 AM to 7:44 AM PST on April 15, 2026. The network issues were resolved and SMS services returned to normal functioning.

Telesign's Phone ID services (Sim Swap, Contact Match, and Subscriber Status) experienced issues in the United States starting at 10:00 PM PDT on April 14th, causing delays for users. The incident was caused by problems with a partner service and lasted approximately 14 hours until resolution at 12:00 PM PDT on April 15th. All affected services returned to normal functioning once the partner issue was resolved.

Globe Telecom in the Philippines experienced network issues that caused delays in SMS message delivery for Telesign customers. The incident affected SMS services to Globe Telecom subscribers (network codes 515/01 and 515/02) in the Philippines. The network issues were resolved after approximately 1 hour and 22 minutes, restoring normal SMS delivery functionality.

Medi Telecom (604/00) in Morocco experienced network issues that caused delays in SMS message delivery for approximately 3.5 hours on April 14, 2026. The network problems affected end users' ability to receive SMS messages in a timely manner. The operator resolved the network issues and SMS services returned to normal functioning.

ATT Mexico (including Iusacell, Unefon, and Nextel networks) experienced network issues that caused delays in SMS message delivery for approximately 2.8 hours from 1:32 AM to 2:59 AM PST on April 14, 2026. The network issues were resolved by the operator and SMS services returned to normal functionality.

Orange Cameroun S.A. (624/02) in Cameroon experienced network issues that caused delays in SMS message delivery for approximately 5 hours on April 13-14, 2026. The incident affected end users' ability to receive SMS messages in a timely manner. The network issues were resolved and SMS services returned to normal functioning.

Telesign's Phone ID Sim Swap service experienced issues in Colombia starting at 06:13 PST on April 12, 2026, causing delays for users in that region. The incident was caused by problems at a partner provider and affected the sim swap detection functionality. The issue was resolved at 08:25 PST the same day, with all services returning to normal operation after approximately 2 hours and 12 minutes.

Telesign's Contact Match and Subscriber Status services experienced issues in Canada starting at 9:06 PM PDT on April 11, 2026, causing delays for users. The incident was caused by problems at a partner provider and lasted approximately 2 hours and 18 minutes. The issue was resolved at 11:24 PM PDT the same day, restoring normal service functionality.

Telefonica Moviles Costa Rica (712/04) experienced network issues that caused delays in SMS message delivery for users in Costa Rica. The incident lasted approximately 5.1 hours from 8:43 PM PDT on April 11th until 1:54 AM PDT on April 12th, 2026. The network issues were resolved and SMS services returned to normal functioning.

Telesign's Phone ID Contact service experienced issues in the United Kingdom from April 11, 2026 at 3:35 AM PDT to April 13, 2026 at 1:25 AM PDT, causing delays for users in that region. The problem was caused by issues at a partner service and lasted approximately 45 hours. The issue was resolved and all services returned to normal functioning.