Telesign Outage History

Salt Mobile SA in Switzerland experienced network issues that caused delays in SMS message delivery for their end users. The incident began at 04:02 AM PDT on March 27, 2026 and was resolved by 05:14 AM PDT the same day, lasting approximately 1 hour and 12 minutes. All SMS services returned to normal functioning once the network issues were resolved.

Telesign's SMS service experienced delays for messages sent through the Claro network operator in Brazil due to network issues on the operator's side. The incident lasted 5.4 hours from 02:30 AM PDT to 08:30 AM PDT on March 27, 2026, affecting SMS message delivery to Claro subscribers. The network issues were resolved by the operator and SMS services returned to normal functionality.

Vodafone UK conducted scheduled maintenance from 3:30 PM to 8:20 PM PDT on March 26, 2026, affecting Telesign's Phone ID services including Age Verify, Call Forward Detect, Number Deactivation, and Contact Match. Customers experienced temporary delays when using these services during the maintenance window. The incident was resolved after approximately 3.1 hours when the maintenance was completed.

Telesign experienced SMS delivery delays to KaR-Tel LLP (Beeline) network users in Kazakhstan due to network issues with the mobile operator. The incident affected SMS message delivery times for users on the 401/01 network from 1:59 PM to 3:44 PM PDT on March 26, 2026. The operator resolved their network issues and SMS services returned to normal functioning after approximately 2 hours.

Telesign experienced SMS delivery delays for users in the Netherlands due to network issues at operator Odido Netherlands B.V. starting at 3:56 AM PDT on March 26, 2026. The operator's network problems caused degraded service quality and delayed SMS message delivery to end users. The issue was resolved at 7:06 AM PDT the same day after approximately 3 hours and 10 minutes, with all services returning to normal functionality.

Telesign experienced SMS delivery delays to Viettel Mobile (452/04) users in Vietnam due to network issues with the mobile operator. The incident lasted from 2:48 AM PDT to 3:56 AM PDT on March 26, 2026, affecting SMS message delivery times for approximately 1 hour and 8 minutes. The issue was resolved when Viettel Mobile restored their network services, returning SMS delivery to normal functionality.

Telesign experienced intermittent platform disruptions that caused delays in message delivery for approximately 29 minutes on March 25, 2026. The incident affected the delivery performance of their messaging platform. Network engineers identified and resolved the underlying issue, restoring normal service operations.

Telesign experienced SMS delivery delays for users on the Claro (Conecel/Porta) network in Ecuador due to network issues with the operator. The incident lasted approximately 3 hours and 14 minutes, from 3:17 AM to 6:31 AM PDT on March 25, 2026. The issue was resolved when the operator fixed their network problems, restoring normal SMS delivery functionality.

TeleTalk (470/04) in Bangladesh experienced network issues from 02:37AM to 04:40AM PDT on March 25, 2026, causing delays in SMS message delivery. The network problems were resolved after approximately 2 hours, restoring normal SMS service functionality for end users.

Telesign experienced quality degradation affecting SMS message delivery to ATT network users (including Iusacell, Unefon, and Nextel) in Mexico starting at 22:36 PST on 3/24/26. Customers sending SMS messages to these ATT network subscribers encountered difficulties with message delivery. The incident was identified and teams were working on resolution, though the status remained ongoing at the time of the last update.