Telesign Outage History

Telesign's Contact Match service experienced issues in Canada starting at 5:57 PM PST on March 25, 2026, causing delays for users in that region. The problem was caused by issues at a partner service provider. The incident was resolved at 10:05 PM PST the same day after approximately 4.2 hours, with all services returning to normal functionality.

Telesign's Sim Swap, Number Deactivation, and Contact Match services experienced issues with the Vodafone operator in the United Kingdom, causing delays for users. The incident lasted approximately 7.2 hours from 2:09 PM PST to 2:56 PM PST on March 24, 2026, and has been resolved with all services functioning properly.

Telesign experienced SMS delivery delays to Mexico due to network issues with operator Altan Redes (334/140). The incident began at 14:31 PT on March 24, 2026 and was ongoing at the time of reporting. SMS messages to this Mexican network were experiencing delivery delays while the operator worked to resolve their network problems.

Telesign experienced a 10.2-hour service interruption affecting 2-Way SMS delivery to Colombia, with all DSC (delivery service centers) impacted from 11:22 AM PST to 9:30 PM PST on March 23, 2026. The issue prevented SMS messages from being delivered to Colombian phone numbers during this period. The service was fully restored by 9:30 PM PST with all systems returning to normal functionality.

Telesign experienced a 2-Way SMS delivery outage affecting China Mobile networks (460/00;02;07;28;04;08) from 8:30 PM to 9:08 PM PDT on March 21, 2026. The incident impacted all DLC and DSC services for approximately 38 minutes before being resolved and normal SMS functionality was restored.

Orange Cameroun S.A. (624/02) in Cameroon experienced network issues that caused delays in SMS message delivery for approximately 4.4 hours from 06:09 PST to 11:30 PST on March 19, 2026. The network issues were resolved and SMS services returned to normal functioning.

Telesign experienced a 3.2-hour service interruption affecting 2-Way SMS delivery to Brazil, specifically impacting all delivery status codes (DSC) for the Claro network. The incident began at 6:30 PT on March 19th and affected SMS communication services to Brazilian mobile users. The technical team investigated and resolved the connectivity issues with the Brazilian carrier infrastructure.

Bouygues Telecom in France experienced network issues that caused delays in SMS message delivery for approximately 39 minutes on March 18-19, 2026. The network problems affected SMS services for Bouygues Telecom users across France. The operator resolved the network issues and SMS delivery returned to normal functioning.

Telesign experienced quality degradation affecting SMS message delivery to Colombia's Movil SA (Tigo) network users from 8:02 PM PST on March 18, 2026. Customers sending SMS messages to Tigo subscribers encountered delivery difficulties during this period. The incident was resolved after 3.4 hours of service disruption.

Telesign's Phone ID services (Sim Swap, Contact Match, and Subscriber Status) experienced issues in Canada starting at 9:05 PM PDT on March 18, 2026, causing delays for users. The incident was caused by problems with a partner service and lasted approximately 61.5 hours. The issue was resolved on March 21, 2026 at 11:00 PM PDT, with all services returning to normal functionality.