Webex by Cisco Outage History

Webex Contact Center users in the Singapore region experienced login failures when attempting to access Agent Desktop for 1.3 hours. The issue affected the Webex Contact Center and Agent Service components, preventing agents from logging into their desktop application. Engineering identified and resolved the problem through mitigation activities, with services fully restored and monitoring ongoing.

Webex Calling users in the US region experienced issues logging into call queues and changing queue status, with the problem expanding to affect all call queues and voicemail retrieval failures. The incident impacted Carrier Provisioning, Webex Calling, and Voicemail Services for 1.8 hours. Engineering completed mitigation activities and restored services, with continued monitoring for stability.

Webex Calling users in the US and Canada regions experienced E911 emergency call routing failures for 52 minutes. The issue prevented emergency calls from being properly routed, creating a critical safety concern for affected users. Engineering identified and resolved the problem, restoring normal E911 calling functionality.

Webex Calling users in the US region experienced E911 emergency call failures due to call routing issues. The incident affected the ability to successfully complete emergency calls, which lasted for 56 minutes. Engineering identified and resolved the underlying routing problem, restoring normal E911 service functionality.

Webex users in the Middle East region experienced degraded audio and video quality during meetings, with some unable to hear other participants, unmute, or see video content. The incident also caused split meeting conditions between video devices and Webex Meetings clients, affecting core meeting functionality including audio, video, and content sharing. Engineering deployed a fix and restored services after 4.5 hours of disruption.

Webex Contact Center experienced disruptions affecting US-based agents' ability to perform call consultations and transfers for both inbound and outbound traffic. The incident impacted the Webex Contact Center and Agent Service components for 2.4 hours. Engineering identified and resolved the issue through remediation activities, with services fully restored and continued monitoring in place.

The Webex Developer portal experienced an issue where administrators were unable to create or manage service apps, being incorrectly redirected to the main landing page instead. This affected the Developer API and Developer and App Hub Portal components. Engineering identified and resolved the issue after 1.8 hours, restoring full service functionality.

A global disruption affected Webex services for 44 minutes, impacting meetings, calling, device connectivity, sign-in functionality, content sharing, messaging, and various provisioning services. Engineering identified and deployed a fix to resolve the issue. All services have been restored and are being monitored for stability.

Webex Calling users on Windows and VDI experienced an issue where launching the Webex App only displayed the limited Webex Calling Dock instead of the full desktop application, preventing access to messaging and meetings features. The incident affected the Webex App, calling and meetings functionality, and messaging capabilities for 44 minutes. Engineering identified and resolved the issue through remediation activities, with users able to use the Webex Web App as a workaround during the outage.

Webex Contact Center experienced login failures for agents in the EU region, which also caused inbound call routing issues preventing calls from successfully reaching the contact center. The incident affected the Webex Contact Center, Call Delivery, and Agent Service components for 3.4 hours before engineering successfully restored all services through remediation activities.