Webex by Cisco Outage History

Webex experienced an issue where some administrators were unable to access meeting quality data through the Developer API, lasting 8.7 hours. The problem was isolated to API access for meeting quality data only, with no impact to Webex Control Hub Analytics functionality. Engineering deployed a fix that fully restored API functionality and resolved the access issue.

Some Webex Contact Center users in the US region experienced errors when attempting to access real-time reports and dashboard visualizations within the Analyzer UI. The issue affected the Reports and Administrative Service components of Webex Contact Center. Engineering identified the root cause and completed remediation activities, restoring services after 28 minutes of disruption.

Webex Meetings experienced intermittent meeting join failures for users in the EU region, with the issue later expanding to include poor audio and video quality, cascade link delays, and split meeting conditions between video endpoints and Webex clients in the Middle East and EMEA regions. The service disruption lasted approximately 4 hours before engineering completed mitigation activities and restored normal functionality. Users were advised to retry joining meetings during the incident due to its intermittent nature.

Webex Contact Center experienced intermittent call failures affecting agents in the US region for 1.6 hours. The issue impacted call delivery functionality, preventing some agents from successfully handling calls. Engineering identified and resolved the problem through remediation activities, with services fully restored and monitoring ongoing.

Cisco BroadCloud customers were unable to load Calling Analytics within the Rialto portal, with the issue initially affecting the US region and later expanding to impact all regions globally. The service disruption lasted 14 hours while engineering worked on mitigation activities and log reprocessing. Engineering completed the restoration and continued monitoring to ensure service stability.

The Webex Scheduler Add-on for Google Calendar became unavailable for 6.5 hours, preventing users from scheduling Webex meetings directly through their Google Calendar interface. Users could still schedule meetings through their Webex site or use workarounds like typing @webex or @meet in the location field, and existing meetings remained unaffected. Engineering identified and resolved the issue, restoring full service functionality.

Webex experienced a Network Based Recording (NBR) consolidation delay issue that prevented recordings from being processed for over 24 hours after creation, affecting playback and download functionality for Webex Meetings globally and Webex Calling in the EU region. The incident lasted 62.4 hours, during which all recordings created were impacted and unavailable until service restoration. Engineering resolved the issue through mitigation activities, with the EU region being the last to be restored.

Webex Control Hub experienced a 4.7-hour outage where administrators of Webex for Government organizations could not access Analytics data, including Calling Analytics, as the data failed to populate properly. The issue affected the Webex Control Hub and Analytics components, preventing administrators from viewing critical analytics information. Engineering identified and resolved the problem, restoring all services with continued monitoring for stability.

Webex Calling experienced call recording failures for users in the US, Canada, Japan, and EU regions for 2.1 hours. Users with mandatory call recording had their calls disconnected after hearing failure notifications, while other users could continue calls but recordings were unavailable. Engineering identified and resolved the issue, restoring all services.

Webex Contact Center users in the US region experienced intermittent dead air while using the AI Agent feature for 2.8 hours. Engineering identified and resolved the issue through mitigation activities, with services fully restored and monitoring ongoing for stability.