WellSky Outage History

WellSky Connect experienced delays in processing new events for approximately 5.1 hours. The issue affected the CarePort Connect component and potentially impacted some clients. The service was fully restored and the incident was resolved.

WellSky experienced a 46.5-hour issue affecting CarePort Referral Intake and Discharge systems, causing new and existing referrals to display missing updates or static data. The company systematically identified and corrected the impacted referrals over the course of nearly two days. The issue was fully resolved on June 4th, 2026, with all affected referrals restored to proper functionality.

WellSky's CarePort Discharge service experienced an 11.7-hour outage where some patients were not appearing in the solution. The issue was identified and resolved, with WellSky confirming that new patients were not impacted once the root cause was found, and all missing patients were eventually restored to the system.

WellSky Connect experienced an issue causing delays in processing new events for approximately 1.4 hours. The problem was identified and resolved, though the system required an additional 1.5 hours to process the backlog of delayed events. Users experiencing continued issues were advised to contact support.

WellSky CarePort Connect experienced a major issue with ADT event processing that caused delays in ADT event notifications both within the Connect platform and via email/SMS. The incident lasted 26.9 hours, during which the processing issue was identified and resolved, followed by additional delays while the system worked through a backlog of events. The issue has been fully resolved and WellSky completed monitoring to ensure normal operations resumed.

WellSky's CarePort Connect experienced degraded system performance for 3.1 hours, causing clients to have trouble logging into accounts and loading pages. The issue was resolved after investigation and monitoring, with the system returning to normal operation.

WellSky experienced a referral workflow issue where new patient referrals were unintentionally shared with providers from previous referrals for the same patient. This affected CarePort Care Management and Referral Management systems, causing confusion and unexpected notifications for providers who should not have had visibility into the new referrals, though it did not impact referral completion or clinical accuracy. The issue was resolved after 60.1 hours.

WellSky experienced degraded system performance affecting CarePort Discharge and CarePort Intake components, causing clients to have trouble logging into accounts or loading pages. The performance issues lasted approximately 1.6 hours before being resolved. WellSky investigated and fixed the underlying issue, then monitored the system for an additional hour to ensure stability.