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We continuously monitor the official Brightpearl User Interface (UI) status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Brightpearl User Interface (UI) outages.
Minor Resolved · 2 months ago · lasted about 3 hours
There are several US regional accounts experiencing slow loading times when navigating in Brightpearl. We apologize for any inconvenience this has on your current workflow and appreciate your patience as we investigate this issue further.
Minor Resolved · 3 months ago · lasted about 5 hours
Channel Alerts page failing to load
Channel Alerts are failing to load at the moment. When attempting to load these pages, you will see a white screen appear and the alerts will not load. We have identified an error in our logs across all accounts experiencing this, and are actively working to solve this issue. We will update here when we have further information, and apologize for any inconvenience this may cause.
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Minor Resolved · 4 months ago · lasted about 3 hours
We are currently investigating reports of slow performance while navigating the site
Minor Resolved · 5 months ago · lasted about 2 hours
PDF and File Export Degradation
We are currently investigating an issue with data being exportable from within the Brightpearl UI. This issue also appears to affect PDF files and attachment functionality as well. Please know that we are actively working towards a resolution and will update you as additional information becomes available to us.
Major Resolved · 6 months ago · lasted 42 minutes
Degraded API performance
We're currently investigating an issue an issue related to API services. This will affect communication with various e-commerce & payment integrations as well as external apps.
Minor Resolved · 7 months ago · lasted about 13 hours
Brightpearl is experiencing overall site slowness. We are currently investigating the cause and will update here shortly once we have more information.
Minor Resolved · 7 months ago · lasted about 2 hours
Brightpearl login prevented for some users
Brightpearl login is being prevented by one antivirus vendor. We suspect that this is a false positive and are currently investigating.
User-reported problems for Brightpearl User Interface (UI) in the last 12 hours. It's a collection of user reports from different sources.
Brightpearl is a Retail Operating System (ROS) for retailers and wholesalers that’s built for hyper scalability. Brightpearl automates the back office so merchants can get back time and grow fearlessly.
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