Check the stats and details of the latest Brightpearl User Interface (UI) outages and issues
Minor Resolved · 21 days ago · lasted about 3 hours
We are currently investigating reports of slow performance while navigating the site
Minor Resolved · about 1 month ago · lasted about 2 hours
We are currently investigating an issue with data being exportable from within the Brightpearl UI. This issue also appears to affect PDF files and attachment functionality as well. Please know that we are actively working towards a resolution and will update you as additional information becomes available to us.
Major Resolved · 2 months ago · lasted 42 minutes
We're currently investigating an issue an issue related to API services. This will affect communication with various e-commerce & payment integrations as well as external apps.
Minor Resolved · 3 months ago · lasted about 13 hours
Brightpearl is experiencing overall site slowness. We are currently investigating the cause and will update here shortly once we have more information.
Minor Resolved · 3 months ago · lasted about 2 hours
Brightpearl login prevented for some users
Brightpearl login is being prevented by one antivirus vendor. We suspect that this is a false positive and are currently investigating.
Minor Resolved · 5 months ago · lasted 6 minutes
Internal Service Issues
We are currently investigating an internal service issue. We will post an update here once we've identified the reason for the error.
Minor Resolved · 5 months ago · lasted 2 minutes
Degradation of Service
We are currently receiving reports of an outage for US based accounts. We are investigating the issue internally with our engineering teams and will provide additional updates as they become available. Thank you for your ongoing patience.
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