Resolved Problems sending and receiving SMS
Our telephony provider, Twilio, is currently experiencing issues with their SMS platform. During this time, SMS in Close may have difficulty sending or being received. Twilio is currently working on a fix for this issue.
Resolved Slow app performance
Some customers may be experiencing slow app performance. We are investigating a database issue.
Resolved Application loading issues
We're currently investigating an issue causing our app not to load properly for some users.
Resolved Issues with inbound calls and inbound + outbound SMS for some phone numbers
We have identified an issue causing some phone numbers in Close to have issues with receiving calls and sending/receiving SMS. We are working closely with our carriers to resolve this issue.
Resolved Application not loading
We are currently investigating an issue causing the Close Application not to load properly for users.
Resolved Issues adding or editing Close users via the Team Management Settings page
We're currently experiencing issues with our "Team Management" settings page when trying add or edit users in your Close organization. Our engineering team is currently working on a fix. In the meantime, if you need to add or edit users in your organization, please reach out to [email protected]
Resolved Outbound Call Failures to US T-Mobile Numbers
Our telephony provider, Twilio, is currently experiencing issues making outbound calls to US-based T-Mobile numbers. They are currently working on a fix.
Resolved Issues Receiving Inbound SMS to US Numbers
Our telephony provider Plivo is currently experiencing delays delivering inbound SMS to US based Plivo numbers. During this time, inbound SMS may be slow to appear in Close. Plivo is currently working on a fix for this issue.
Resolved Application UI not loading in Safari
We're investigating why users are seeing "An Error Occurred " when trying to access Close via Safari or on mobile devices. Currently Chrome and Firefox on Desktop are unaffected.
Resolved Problems sending emails from non-Gmail based accounts
We’re currently experiencing issues sending emails from non-Gmail based email accounts. Syncing in new emails will work as expected.
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