Check if Kraken Support is down, official outages, user-reported issues, and outages map.
Kraken Support is working normally
Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
IsDown has tracked 22 incidents for Kraken Support since started monitoring Kraken status in February 2021. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official Kraken Support outages and also issues that we're started by a spike in crowdsource reports.
Date | Incident | Duration |
---|---|---|
Oct 19, 2025
05:22 PM WEST
|
Minor
We are aware of intermittent issues in accessing support.kraken.com. When trying to sign in users...
|
about 2 hours |
Jul 25, 2025
02:23 PM WEST
|
Minor
We are currently investigating degraded performance affecting the chatbot experience. The chatbot...
|
about 2 hours |
Jun 28, 2025
07:34 AM WEST
|
Minor
We are investigating reports from clients receiving email support tickets from Kraken that they d...
|
1 day |
Jun 21, 2025
01:20 AM WEST
|
Minor
We are currently investigating reports of degraded performance affecting email delivery.
Clients...
|
about 6 hours |
Apr 17, 2025
03:31 PM WEST
|
Minor
We are currently experiencing technical difficulties with our Live Chat system. If you need assis...
|
34 minutes |
Dec 20, 2024
11:58 AM WET
|
Minor
We have identified small delays for clients on the reception of certain Email Communication, such...
|
30 minutes |
Oct 01, 2024
12:12 PM WEST
|
Minor
We are investigating reports from clients experiencing lengthy delays when accessing live support...
|
about 23 hours |
Jul 19, 2024
01:59 AM WEST
|
Minor
We are currently experiencing delays with our live chat services. Our engineers are actively inve...
|
about 5 hours |
May 02, 2024
12:24 PM WEST
|
Major
We are investigating reports from clients having difficulty connecting to the Support Center. We ...
|
27 minutes |
Jan 19, 2024
09:27 PM WET
|
Minor
We are investigating reports from some clients not receiving emails, including new device login a...
|
about 2 hours |
See what users are saying about Kraken Support issues that impacted them and how they are affected by the outage. You can see if other users are experiencing the same issues and if there are any workarounds or solutions.
Marian - I cannot access my account.
Support component for Kraken provides user assistance and troubleshooting for issues related to using the Kraken platform.
Monitoring Kraken since February 2021
Support is part of Kraken. Check the Kraken's status.
5 incidents in 2025
Kraken Support is down. You can check Kraken Support status and incident details on the top of the page. IsDown continuously monitors Kraken Support official status page every few minutes. In the last 24 hours, there were 1 outages reported.
Kraken Support seems to be having problems. You can check Kraken Support status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Kraken Support being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Kraken Support official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Kraken Support last outage was on October 19, 2025 with the title "Issues with Support Center login"
IsDown and DownDetector help users determine if Kraken is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Kraken's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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