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Resolved Incomplete data in historical metrics
From 12:00 UTC to 13:40 UTC on December 22, a power outage at one of our service providers caused incomplete data to be written for some Mux Data customers. Our team has routed around the affected infrastructure, and data is now being fully recorded; however some customers may see slightly lower view counts in their historical metrics for the impacted 12:00 UTC to 13:40 UTC timeframe.
Resolved Delayed webhooks for Mux Video
We are currently investigating intermittent high latencies on webhook deliveries, starting from 16:26 UTC. All ingest, streaming, and delivery is functioning as expected.
Resolved Incomplete data in real-time dashboards
We are currently investigating an issue that is causing the data within some real-time dashboards to be delayed and potentially incomplete. From 15:35 UTC on November 11th onward you may see incomplete data in real-time dashboards.
Resolved Delayed Webhooks for Mux Video
We are currently investigating intermittent high latencies on webhook deliveries, starting from 04:00 UTC.
Resolved Delays in realtime metrics
We are currently investigating an issue where data within the Realtime Dashboard and real-time metrics may be incomplete or delayed for some customers. Data after 18:11 UTC may appear incomplete or delayed in the dashboard.
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