Is Mux Down?

Mux status is operational


Mux problems reported by users

This chart provides user-reported problems for Mux in the last 12 hours. It's a collection of user reports from different sources.

Latest Mux Official Outages

We continuously monitor the official Mux status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Mux outages.

1 Outages in the last 7 days
6 Outages in the last 30 days
5 Days since last incident

Minor Resolved · 5 days ago · lasted about 1 hour

Mux Data Anomaly Alerts not triggering correctly

Starting around 22:40 UTC on March 14th we experienced an issue where Anomaly Alerts within Mux Data were not triggered correctly for most customers. Our team has patched this issue, and as of ~18:40 UTC on March 15th all alerts are being triggered correctly. This did not affect any Threshold Alerts configured within the dashboard. Our team continues to monitor the system to ensure performance and functionality.

Minor Resolved · 13 days ago · lasted about 4 hours

Delayed data in Monitoring dashboards for Mux Data customers ingested data in the EU

We have identified an issue that is causing the data in the Monitoring dashboards of Mux Data to be delayed as of approximately 20:25 UTC on March 8th. This is only affecting customers ingesting data via our EU location. We are working to catch up as quickly as possible, and will provide updates here as we have them.

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Minor Resolved · 15 days ago · lasted 1 day

Incomplete data from Delivery Usage API

We have identified incomplete delivery usage data between roughly 3/6 19:00 UTC to 3/7 3:00 UTC. The affected logs are being reprocessed, but some customers may temporarily see partial or incomplete data in the Delivery Usage API for the affected hours until that process is complete. We will update and resolve this incident when that backfill process is complete.

Minor Resolved · 16 days ago · lasted about 4 hours

Live streams disconnected unexpectedly and unable to reconnect

We experienced an issue at 16:35 UTC on March 5th where a number of Live Streams were disconnected unintentionally, and were unable to reconnect an RTMP source. The engineering team are actively investigating the root cause of the issue.

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Major Resolved · 25 days ago · lasted about 6 hours

Incomplete data in Monitoring Dashboards

We have identified an issue where data for some customers may be incomplete or delayed as of 01:12 UTC on Feb 25th in Monitoring dashboards and historical metrics for Mux Data. Our team is working on fixing this and backfilling the data where we can.

Minor Resolved · 25 days ago · lasted about 3 hours

Incomplete data in Monitoring Dashboards for customers configured for EU data ingest

Starting at 21:30 UTC on Feb 24th we experienced an issue where the data present in the Monitoring Dashboards of Mux Data might be incomplete for some customers. This is only affecting customers configured for data ingest in the EU. Our team has identified the issue and are working on a resolution.

Minor Resolved · about 1 month ago · lasted about 13 hours

Incomplete data in Delivery Usage API

We have identified an issue in our Delivery Usage API where data returned for timestamps after 21:30 UTC on Feb 7th is incomplete. Our team is working on rectifying this issue and we will provide updates as we have them. All video ingest and playback remains functional and is not affected in any way.

Mux Components Status

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What is Mux?

Mux is video infrastructure built by the experts. Take any video file or live stream and make it play beautifully at scale on any device, powered by magical-feeling features like automatic thumbnails, animated gifs, and data-driven encoding decisions. Spend your time building what people want, not drudging through FFmpeg documentation. Already have your own platform? No problem, Mux can help you make sure you're being the best you via best-in-class quality of service analytics.

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Frequently Asked Questions

Is Mux down right now? What is Mux current status?
Mux seems to be up and running. We've updated the status 1 minute ago.
Was Mux down today?
Mux is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with Mux, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check on the top of the page if there are any reported problems by other users.
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