Mux

Mux Status

Official source
Everything seems OK

Mux had 2 problems in the last month.

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Sources

Mux status page

Stats

0 incidents in the last 7 days

2 incidents in the last 30 days

Automatic Checks

Last check: less than a minute ago

Last known issue: 11 days ago

Latest Incidents

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Resolved Incomplete data in Delivery Usage API for 2021-04-26 20:31 to 2021-05-03 20:10 UTC

The Delivery Usage API is currently reporting incomplete data from 2021-04-26 12:31pm UTC to 2021-05-03 20:10 UTC. Querying data within this range will work, though the results will be incomplete. All data before and after this time range is accurate. We are working to backfill this data, and results for queries within this range will change as the backfill runs. Due to the large amount of data involved, we expect this process to take 48 hours or more. We will share progress here daily, or sooner if we have material updates. All Mux Data and Video services aside from the Delivery Usage API are working as expected.

Resolved Incomplete data returned for the Delivery Usage API

We are currently investigating an issue where data returned by the Delivery Usage API for data points after 2021-04-26 12:00UTC may be incomplete. Prior to this point in time, data is complete and accurate. All live streaming and VOD ingest and playback are working as expected.

Resolved Missing data in historical and real-time dashboards

We are currently investigating an issue were data is missing in historical and realtime dashboards for a subset of Mux Data customers. The data is missing as of 23:47:00 UTC on March 24.

about 2 months ago Official incident report

Resolved Incomplete Historical Metrics

We are currently investigating an issue where there is incomplete historical data for some Mux Data properties.

about 2 months ago Official incident report

Resolved Incomplete data from Delivery Usage API

The Delivery Usage API is currently returning incomplete data for timeframes starting at 22:00 UTC on March 10th and later. We are currently working to backfill this data, and you will see this data fill in as we catch up. All other functionality remains working for Mux Video.

Resolved Elevated playback errors and general API errors

We are currently investigating an issue that is resulting in elevated playback errors for live and VOD video. In addition, API requests to create, list, and modify assets and live streams may error at this time. We will provide further updates as we have more information.

Resolved VOD HLS Playback, MP4, and Direct Upload Errors

We are investigating an issue where HLS playback for VOD assets, MP4 delivery, and Direct Uploads may have failed from 00:50 UTC to about 01:05 UTC on Feb 2nd. We are looking into the root cause, which appears to be an outage within a third-party system. At this time, all systems are functioning as expected.

Resolved Incomplete data from Delivery Usage API

The Delivery Usage API is currently returning incomplete data for timeframes starting at 01:30 UTC on Jan 28th and later. We are currently working to backfill this data, and you will see this data fill in as we catch up. All other functionality remains working for Mux Video.

Resolved Elevated API error rates and incomplete Real-Time Data

From 06:00 UTC until approximately 06:20 UTC on January 22nd we experienced an issue where the data returned in the realtime dashboard and real-time Data API are incomplete. Concurrent viewer metrics during this time are underreported slightly. In addition, from 06:05 to approximately 06:18 UTC on January 22nd, we experienced elevated error rates when accessing Mux's APIs via https://api.mux.com. During this time all live streaming and video playback continued to function uninterrupted.

Resolved Delayed Real-time data and slightly delayed webhook delivery

We are currently experiencing an issue where data in the Real-time Dashboard is delayed or incomplete for recent timestamps. In addition, webhooks may experience a slight delay in delivery. We have identified the issue and are working on a fix.

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