Mux

Mux Status

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Everything seems OK
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Mux status page

Stats

0 incidents in the last 7 days

1 incidents in the last 30 days

Automatic Checks

Last check: 4 minutes ago

Last known issue: 23 days ago

Latest Incidents

Last 30 days

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Resolved Elevated playback errors and general API errors

We are currently investigating an issue that is resulting in elevated playback errors for live and VOD video. In addition, API requests to create, list, and modify assets and live streams may error at this time. We will provide further updates as we have more information.

Resolved VOD HLS Playback, MP4, and Direct Upload Errors

We are investigating an issue where HLS playback for VOD assets, MP4 delivery, and Direct Uploads may have failed from 00:50 UTC to about 01:05 UTC on Feb 2nd. We are looking into the root cause, which appears to be an outage within a third-party system. At this time, all systems are functioning as expected.

about 1 month ago Official incident report

Resolved Incomplete data from Delivery Usage API

The Delivery Usage API is currently returning incomplete data for timeframes starting at 01:30 UTC on Jan 28th and later. We are currently working to backfill this data, and you will see this data fill in as we catch up. All other functionality remains working for Mux Video.

about 1 month ago Official incident report

Resolved Elevated API error rates and incomplete Real-Time Data

From 06:00 UTC until approximately 06:20 UTC on January 22nd we experienced an issue where the data returned in the realtime dashboard and real-time Data API are incomplete. Concurrent viewer metrics during this time are underreported slightly. In addition, from 06:05 to approximately 06:18 UTC on January 22nd, we experienced elevated error rates when accessing Mux's APIs via https://api.mux.com. During this time all live streaming and video playback continued to function uninterrupted.

about 1 month ago Official incident report

Resolved Delayed Real-time data and slightly delayed webhook delivery

We are currently experiencing an issue where data in the Real-time Dashboard is delayed or incomplete for recent timestamps. In addition, webhooks may experience a slight delay in delivery. We have identified the issue and are working on a fix.

about 1 month ago Official incident report

Resolved Incomplete data from Delivery Usage API

Starting at 15:00 UTC on Jan 20th, the Delivery Usage API would have returned incomplete data for timeframes covering 03:00 UTC on Jan 20th and later. We are currently working to backfill this data, and you will see this data fill in as we catch up. All other functionality remains working for Mux Video.

about 1 month ago Official incident report

Resolved Degraded API Performance

We are currently investigating an issue where we are experiencing degraded API performance. Data within the real-time dashboard will be delayed, and you may encounter increased latency for API calls and webhooks.

about 1 month ago Official incident report

Resolved Increased re-buffering and error rates on live and on-demand streams.

We are currently investigating a third-party CDN issue causing increased re-buffering and error rates on live and on-demand streams.

about 2 months ago Official incident report

Resolved Direct Uploads Delayed

We've identified an issue receiving Google Cloud Storage notifications which is delaying the processing of direct uploads. VOD ingested by URL as well as live streams are currently operational.

Resolved Delivery Usage API over-reporting 2020-12-12 19:00-12:00 UTC

The data returned by the Delivery Usage API for the hours of 19:00, 20:00, and 21:00 UTC on December 12, 2020 are over-reported by approximately 1.25x to 1.5x. We are working to resolve this discrepancy within the data returned by the API, and will work to make the data accurate for those hours. All data outside of those three hours is accurate. If you require more information, please reach out to us at [email protected], or to your account manager.

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