Is Mux Down?

Mux Status is Operational

Latest Mux Outages

Check the stats and details of the latest Mux outages and issues

1 Outages in the last 7 days
2 Outages in the last 30 days
4 Days since last incident

Minor Resolved · 4 days ago · lasted about 1 hour

Missing or incomplete data in real-time dashboards for some Mux Data customers

Our team is currently investigating an issue where some Mux Data customers are experiencing missing or incomplete data in the Real-Time Dashboard.

Minor Resolved · 12 days ago · lasted about 2 hours

Delay in real-time data for some Mux Data customers

Our team is currently investigating an issue where some Mux Data customers are experiencing incomplete or delayed data in the Real-Time Dashboard. The data is incomplete for the leading edge of the data, but will be backfilled as we continue to work on the issue.

Minor Resolved · about 1 month ago · lasted about 4 hours

Intermittent playback issues for Mux Video

We are currently investigating an issue where some streams (live and on-demand) are experiencing playback issues, ranging from increased startup failures to increased stalling and rebuffering during playback.

Minor Resolved · about 1 month ago · lasted about 5 hours

Real-time Engagement Counts API not returning correct results intermittently

We are currently investigating an issue where the responses for the Real-time Engagement Counts API (https://docs.mux.com/guides/data/see-how-many-people-are-watching) are not correct and are either returning old data, or empty responses.

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Minor Resolved · about 1 month ago · lasted about 21 hours

Delayed data in real-time dashboards

We are currently investigating an issue where data in the Real-time Dashboard for Mux Data is delayed slightly and falls behind real-time periodically.

Minor Resolved · about 2 months ago · lasted about 1 hour

Elevated errors from the Mux Video API

From 23:02 until 23:07 UTC, the Mux Video API was returning an elevated number of 500 errors. In addition, some webhook notifications were delayed in the same period. The engineering team have mitigated the issue and are monitoring.

Minor Resolved · 2 months ago · lasted about 1 hour

Live stream disconnects at 11:47 and 12:24 UTC on October 1

We experienced an issue at 11:47 and 12:24 UTC on October 1 where live streams that were active maybe have been disconnected unintentionally. Our team has identified the issue, and have applied a patch so that this does not happen again, and continue to monitor our system.

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