Number of Incidents
0 outages
Since last incident
183 days
Stay on top of outages with IsDown with real-time notifications and overview dashboards. Monitor the official status pages of all your vendors, SaaS, and tools, including ServiceRocket.
Minor · 6 months ago · lasted 7 days
We are currently working on a high-priority bug impacting field group macros that do not appear. In the interim please navigate to any broken page via https://servicerocket-apps.atlassian.net/wiki/spaces/NLP/overview?mode=global.
Major · 7 months ago · lasted about 1 hour
Connector for Salesforce & Jira Service Disruption
We are currently experiencing intermittent availability of our Connector for Salesforce & Jira app. We are currently investigating the issue and will provide updates as we have them.
Minor · 9 months ago · lasted about 4 hours
Due to the recent release, any Jira users without "Administer Project" permission are encountering the "Project is not bound to any connection" error when accessing the Associations panel. Currently, the Development Team is aware of this and working on the fixes. We appreciate your patience.
Major · 12 months ago · lasted about 8 hours
Documentation site unavailable
Our documentation site is currently unavailable: https://docs.servicerocket.com/ We are currently investigating the issue.
Minor · 12 months ago · lasted about 9 hours
Service Disruption for our Confluence cloud apps
We are currently investigating about this issue.
Maintenance · over 1 year ago · lasted 4 days
ServiceRocket Docs (docs.servicerocket.com) is currently restricted from the public
Due to known exploitation of a vulnerability in Confluence Server version 7.18.0 (CVE-2022-26134), we are currently restricting the ServiceRocket Docs (docs.servicerocket.com) from the public temporarily while Atlassian releases the fix or workaround. Please reach out to ServiceRocket Support by emailing apps.support@servicerocket.com or via live chat if you require any assistance.
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