Akeneo Outage History

Akeneo customers in the Western European region experienced intermittent episodes of significantly slower response times in their PIM platform, with pages and actions taking much longer than usual to load or complete during affected periods. The issue impacted all customers in the region episodically over 33 hours, though normal performance resumed between episodes. Engineers identified and resolved an infrastructure bottleneck, implementing additional mitigations to restore expected performance levels.

The Akeneo Workflow UI became completely unresponsive during enrichment operations starting at 12:30 UTC, affecting all users of the Workflow feature while API Workflow enrichment remained operational. The issue was identified and a fix was deployed, with the Workflow feature confirmed to be working normally after 2 hours of disruption.

Akeneo users in the Western European region experienced increased latency on import and export jobs (excluding product imports) starting at 2:00 PM CEST on April 21st, 2026. The engineering team identified an infrastructure-related root cause and implemented a fix. The incident was resolved after 23 minutes, with all import and export jobs returning to normal processing speeds.

Akeneo experienced increased latency on product and product model import jobs affecting customers in the Western European region, beginning around 5:00 PM CEST on April 16th, 2026. The issue impacted the Serenity component and caused import processing delays for affected customers. The engineering team identified and implemented a fix, with the issue fully resolved after 3.2 hours and import performance returning to expected levels.

Akeneo experienced a major outage that prevented users in Eastern Europe from logging in and navigating the PIM UI, affecting approximately 20% of their customer base. The Serenity component was impacted, though the PIM REST API and GraphQL API remained functional as workarounds. The incident was resolved after 1 hour following a fix deployed at 12:45 UTC.

Akeneo experienced elevated response times when creating or updating records in the Europe West 1 region, affecting Serenity, Growth Edition, and the GraphQL API components. The incident lasted 4.6 hours before being resolved with a deployed fix that restored normal service operations.

Product import jobs in Akeneo's Australian region were stuck in queued or failed states and not processing for 5.7 hours, while other regions remained unaffected. Users could work around the issue by creating products through the PIM REST API or UI instead of import jobs. The issue was identified, fixed, and resolved with all pending jobs successfully processed.

Akeneo experienced increased response times when saving products and product models through both the UI and API, affecting approximately 0.1% of traffic primarily in the Western Europe region. The slowness impacted the Serenity and Growth Edition components for 18.6 hours starting at 7am CET. The issue was resolved after the team deployed a fix and confirmed normal service operations were restored.