Canva Outage History

Canva experienced a major service incident where users encountered "Trying to reconnect" errors when accessing designs, with warnings that work could be lost during editing. The connectivity issues affected design access and editing functionality for approximately 1.2 hours. The incident was identified and resolved through investigation and implementation of a fix.

Canva experienced a major service incident where users encountered "Trying to reconnect" errors when accessing designs, with warnings that work could be lost during editing. The issue affected design access and editing functionality for 39 minutes. The problem was identified, a fix was implemented and monitored, and the incident was fully resolved.

Canva experienced a major outage affecting users in some countries who were unable to access the platform or view media content in the editor. Users reported being unable to see uploaded images and videos, with some experiencing complete inability to load the Canva website or access their files. The incident was resolved after approximately 1 hour through a fix implementation and monitoring period.

Canva experienced a major service incident where some users were unable to access the platform. A fix was implemented and monitored for effectiveness. The incident was resolved after 29 minutes of downtime.

Some Canva users experienced access issues to the platform for approximately 30 minutes. A fix was implemented and monitored by the engineering team. The incident was fully resolved with normal service restored.

Canva experienced a major service outage that prevented users from accessing the platform. A fix was implemented and monitored to restore service functionality. The incident was fully resolved after 44 minutes of downtime.

Canva experienced a major outage lasting 1.2 hours where users were unable to access the service through both web browsers and mobile apps, encountering 503 server errors and login failures. Users reported being completely blocked from accessing their accounts and files during the incident. The issue was resolved after the engineering teams investigated and restored service.

Canva users experienced widespread issues accessing their designs, with users reporting 404 "project not found" errors when trying to open existing projects, create new ones, or access templates. The incident affected the View Designs component for 41 minutes, preventing users from accessing their saved work including presentations and other projects. Engineers investigated and mitigated the issue, with full resolution confirmed after monitoring showed design access had stabilized.

Canva experienced a major incident where users were unable to open both new and existing designs, affecting the core View Designs and Edit Designs functionality. The issue persisted for 5.5 hours while engineers investigated and worked on a resolution. The incident was successfully mitigated and then fully resolved after a monitoring period to ensure stable operations.

Canva experienced a service disruption where some users were unable to access the AI Voice feature for video creation. The issue affected video creation workflows for users attempting to use AI-generated voiceovers. The incident was resolved after 14.4 hours of investigation and fixes.