Canva Outage History

Canva experienced a major incident where users were unable to open both new and existing designs, affecting the core View Designs and Edit Designs functionality. The issue persisted for 5.5 hours while engineers investigated and worked on a resolution. The incident was successfully mitigated and then fully resolved after a monitoring period to ensure stable operations.

Canva experienced a service disruption where some users were unable to access the AI Voice feature for video creation. The issue affected video creation workflows for users attempting to use AI-generated voiceovers. The incident was resolved after 14.4 hours of investigation and fixes.

Canva experienced a major service incident where some users were unable to generate AI images and videos across multiple features including Magic Media, Elements tab, Dreamlab, Image to Video, and AI Video Effects. The issue affected various AI-powered content generation tools within the platform for approximately 24.6 hours. Engineers identified the root cause and successfully resolved the incident, restoring full functionality to all affected AI features.

Canva experienced a major outage lasting 1.3 hours where users encountered 503 errors when trying to load the platform or open their designs. Users reported being unable to access existing projects, view content, or upload designs, with many receiving error messages stating there was a problem on Canva's end. The issue was resolved after Canva applied a fix and monitored the service to ensure stability.

Canva experienced a major incident where media uploads failed for some users, who encountered error messages stating files could not be uploaded due to potential connectivity or server issues. Users reported being unable to upload any images or media to the platform. The incident was resolved after 23 minutes of investigation and mitigation efforts.

Canva experienced a major service disruption where users encountered 503 error messages when accessing the website, along with issues using background removal features and apps within the platform. Users reported that background removal only worked on PNG images and was extremely slow, while apps displayed error messages. The incident was resolved after 39 minutes of investigation.