CardConnect Outage History

CardConnect performed scheduled maintenance updates to the CardPointe Unattended UAT environment on April 28, 2026, from 2:00 AM to 4:00 AM ET. No customer impact or transaction disruptions were anticipated during the 2-hour maintenance window.

CardConnect experienced a phone support system disruption that lasted 5.5 hours, preventing customers from accessing telephone-based assistance. During the outage, customers were directed to contact their account representatives or submit support tickets for immediate help. The issue was resolved with a implemented fix and the service was restored to normal operation.

CardConnect experienced a funding delay affecting some merchants using CardPointe Gateway for batches settled on April 2, 2026, causing a 24-hour delay in fund deposits. The issue was caused by a third-party problem and did not impact the ability to process new transactions. The funding delay was resolved after 5.8 hours, with affected merchants receiving their funds by 1:30 PM EST on April 3, 2026.

CardConnect experienced a funding delay issue affecting some merchants who settled batches on 3/22/2026, causing their fund deposits to be delayed by 24 hours. The issue impacted the CardPointe Gateway but did not affect merchants' ability to process transactions. The problem was identified and resolved within 4 hours after implementation of a fix.

The CardConnect service experienced timeouts during Debit and EBT payment authorizations on the North platform, affecting the CardPointe Gateway and First Data North components. The issue persisted for approximately 52 hours before being identified, fixed, and resolved after a monitoring period.

CardConnect experienced a service disruption affecting CardPointe Integrated Terminals and the Bolt component for 18 hours. The incident impacted business operations as terminals lost connectivity, though most devices were able to reconnect automatically. The issue was resolved after implementing a fix, with manual power cycling required for devices that couldn't reconnect on their own.

CardConnect experienced a service disruption affecting CardPointe Retail Terminal operations that impacted business transactions for 3.7 hours. The issue was identified and a fix was implemented, followed by monitoring to ensure stability. The incident was fully resolved with normal terminal functionality restored.