Cybersource Outage History

Cybersource experienced a service disruption affecting Prosa transaction processing in Mexico, causing issues with installment payments for users. The incident lasted approximately 33 hours from June 1st at 15:27 GMT until June 3rd at 00:23 GMT. A fix was implemented and monitored before the issue was fully resolved, with Cybersource conducting an internal review to prevent future occurrences.

Cybersource experienced a service disruption affecting Concardis transaction processing from May 24, 2026 at 12:40 GMT to 17:28 GMT, causing users to encounter payment processing error messages. A fix was implemented and monitored on May 24th, with full resolution confirmed on May 27th after an internal review to prevent future occurrences.

Cybersource experienced an issue with Case Management within the Business Center where case assignments were taking longer than normal to process. The incident affected the Case Management Search functionality and lasted approximately 123.5 hours from January 22, 2026 to May 21, 2026. A fix was implemented and monitored before the issue was fully resolved, allowing customers to use Case Management normally again.

Cybersource experienced a 9-minute incident where token creation failed through their Unified Checkout platform, specifically affecting merchants using versions below 1.0. The issue impacted the Tokenization (TMS) component, preventing tokens from being created when requested. The incident was resolved after investigation and urgent remediation efforts.

Cybersource experienced a service disruption affecting Concardis (Payworks) transaction processing that lasted approximately 5.5 hours on May 21, 2026. Users encountered payment processing error messages during the outage. The issue was identified, fixed, and fully resolved, with services returning to normal operation.

Cybersource's Decision Manager Order Status Notification Service experienced a disruption that caused some merchants to miss order status notifications. The underlying transaction processing and fraud decisioning functionality remained operational throughout the incident. The issue was identified and fully resolved after 5.8 hours of service impact.

Cybersource's Alternative Payments service experienced an issue that prevented merchants from processing refunds for transactions older than 60 days, delaying the return of funds to customers. The incident lasted approximately 22 days and has been fully resolved, with merchants now able to process refunds normally.

Cybersource experienced a service disruption affecting the Business Center that prevented merchants, acquirers, and technical partners from accessing the platform to perform daily business processes. The issue lasted approximately 4.4 hours on May 9, 2026, from 09:03 GMT to 15:04 GMT. A fix was implemented and monitored before the service was fully restored to normal operation.

Cybersource experienced a transaction processing issue affecting a client in Taiwan, where users encountered payment processing error RC 150 ("Payment Processor Error Issuer Inoperative or Some Other System Problem") for transactions involving BIN 447757. The incident lasted 2.2 hours from 02:20 GMT to 03:53 GMT on May 7, 2026, affecting the Visa Platform Connect (VPC) Gateways. The issue was fully resolved and customers were able to use the client's services normally again.