Cybersource Outage History

Cybersource's Decision Manager Order Status Notification Service experienced a disruption that caused some merchants to miss order status notifications. The underlying transaction processing and fraud decisioning functionality remained operational throughout the incident. The issue was identified and fully resolved after 5.8 hours of service impact.

Cybersource experienced a service disruption affecting the Business Center that prevented merchants, acquirers, and technical partners from accessing the platform to perform daily business processes. The issue lasted approximately 4.4 hours on May 9, 2026, from 09:03 GMT to 15:04 GMT. A fix was implemented and monitored before the service was fully restored to normal operation.

Cybersource experienced a transaction processing issue affecting a client in Taiwan, where users encountered payment processing error RC 150 ("Payment Processor Error Issuer Inoperative or Some Other System Problem") for transactions involving BIN 447757. The incident lasted 2.2 hours from 02:20 GMT to 03:53 GMT on May 7, 2026, affecting the Visa Platform Connect (VPC) Gateways. The issue was fully resolved and customers were able to use the client's services normally again.

Cybersource experienced an intermittent issue affecting the Business Center's Virtual Terminal echeck processing, where merchants encountered problems with the IP address field when it was not populated. The impact was isolated to the TeleCheck platform, preventing merchants from successfully processing electronic checks through the Virtual Terminal. The issue was fully resolved after approximately 10 days, and the Business Center returned to normal operation.

Cybersource experienced a service disruption affecting Payments 2.0 Alt Pay Services in their CAS/TEST environment for 3.7 hours on May 4-5, 2026. Users experienced payment processing errors during this period. The issue was fully resolved and normal service was restored to the test environment.

Cybersource experienced a service disruption affecting the Rede and Cielo payment processors that prevented refund processing for 24.3 hours from April 22 to May 1, 2026. Merchants encountered payment processing error messages and delays when attempting to process refunds through the Cybersource Business Center. The issue was fully resolved on May 1, 2026, and Cybersource conducted an internal review to prevent future occurrences.

Cybersource's Payer Authentication Setup Service experienced an issue lasting 3.5 hours on April 28, 2026, from 13:11 GMT to 18:32 GMT. Users encountered "Setup failed" errors when attempting to use the Payer Authentication Setup Service during this period. The issue was mitigated and fully resolved, with normal service functionality restored.

Cybersource experienced a service disruption affecting Acceptance Devices from April 27, 2026 at 23:00 GMT to April 28, 2026 at 08:00 GMT, lasting approximately 9 hours. The issue prevented clients from processing card present transactions at point of sale terminals. The service was mitigated by 09:07 GMT on April 28th and fully resolved by 07:35 GMT on April 29th after monitoring confirmed stability.

Cybersource experienced delays in settlement funding for certain transactions processed through Chase Paymentech Solutions between April 20-23, 2026. Customers reported funding settlement issues despite settlement files being generated and transmitted successfully within standard timelines. The issue was fully resolved on April 27, 2026, after lasting approximately 67 hours.

Cybersource experienced a service disruption affecting Omnipay transaction processing from 10:55 GMT to 11:36 GMT on April 24, 2026, lasting approximately 1.6 hours. The incident impacted multiple payment processors including Cardnet International, First Data Merchant Solutions Europe, and Lloyds-OmniPay, causing users to experience payment processing error messages. The issue was fully resolved and Cybersource conducted an internal review to prevent future occurrences.