Cybersource Outage History

Cybersource's Payer Authentication Setup Service experienced an issue lasting 3.5 hours on April 28, 2026, from 13:11 GMT to 18:32 GMT. Users encountered "Setup failed" errors when attempting to use the Payer Authentication Setup Service during this period. The issue was mitigated and fully resolved, with normal service functionality restored.

Cybersource experienced a service disruption affecting Acceptance Devices from April 27, 2026 at 23:00 GMT to April 28, 2026 at 08:00 GMT, lasting approximately 9 hours. The issue prevented clients from processing card present transactions at point of sale terminals. The service was mitigated by 09:07 GMT on April 28th and fully resolved by 07:35 GMT on April 29th after monitoring confirmed stability.

Cybersource experienced delays in settlement funding for certain transactions processed through Chase Paymentech Solutions between April 20-23, 2026. Customers reported funding settlement issues despite settlement files being generated and transmitted successfully within standard timelines. The issue was fully resolved on April 27, 2026, after lasting approximately 67 hours.

Cybersource experienced a service disruption affecting Omnipay transaction processing from 10:55 GMT to 11:36 GMT on April 24, 2026, lasting approximately 1.6 hours. The incident impacted multiple payment processors including Cardnet International, First Data Merchant Solutions Europe, and Lloyds-OmniPay, causing users to experience payment processing error messages. The issue was fully resolved and Cybersource conducted an internal review to prevent future occurrences.

Cybersource experienced an intermittent issue where merchants were not receiving OTP login emails for the Business Center, preventing them from logging in and performing daily business processes. The incident lasted 4.1 hours on April 22, 2026, from 01:57 GMT to 21:45 GMT. The issue has been fully resolved and merchants are now receiving OTP login emails normally.

Cybersource experienced a service disruption affecting Business Center Notifications, causing merchants to receive delayed One-Time Password (OTP) and CyberSource Identification Code notifications from previously initiated actions. The issue lasted approximately 48.5 hours and impacted the Access/Login functionality of the Business Center. The problem has been fully resolved, with customers now able to receive OTPs normally, and Cybersource is conducting an internal review to prevent future occurrences.

Cybersource experienced a disruption in their Tokenization (TMS) services starting at 11:29 GMT on April 17, 2026, causing merchants using TMS Network Tokenization to encounter card provisioning failures for Mastercard transactions with SERVICE_UNAVAILABLE errors. The issue was mitigated by 23:30 GMT the same day and fully resolved by April 29, 2026, allowing customers to resume normal use of tokenization services.

Cybersource experienced a payment services disruption affecting Visa Platform Connect (VPC) from 08:10 GMT to 16:36 GMT on April 17, 2026, lasting approximately 8.5 hours. Users experienced issues with payment processing services, including latency and processing errors that resulted in increased payment declines. The issue was initially attributed to VPC but was later determined to be caused by issuers mishandling new data elements, and the service was fully restored with continued monitoring.

Cybersource experienced an issue in the Key Management UI where merchants could only see the first 25 MIDs associated with a Meta Key, causing any MIDs beyond that limit to be inadvertently removed when merchants saved configuration changes. The issue affected the Portfolio Management Business Center component for 26.8 hours, requiring merchants to re-add their complete MID lists if they had made edits during the incident period. The problem was fully resolved on April 13, 2026, and Cybersource conducted an internal review to prevent future occurrences.

Cybersource experienced a 6.2-hour API service disruption affecting Rest API, Webhooks, Secure Acceptance, Flex, and SCMP components from April 10, 2026 at 19:51 GMT to April 11, 2026 at 01:51 GMT. Clients experienced increased transaction failures, delayed payments, and API latency during the incident. The issue was identified, mitigated in stages (with most services restored by 23:35 GMT and webhooks taking longer), and fully resolved by 04:15 GMT on April 11th.