Cybersource Outage History

Cybersource experienced a service disruption affecting new or recently factory-reset Miura terminals that were unable to decrypt key injection requests, causing all transactions to fail with ERROR_TERMINAL_ERROR. The issue impacted merchants who saw "Accessory error" messages immediately after the key generation step when attempting transactions on affected devices. The incident lasted 112.5 hours from April 1-9, 2026, and was fully resolved after implementing a mitigation solution.

Cybersource experienced a settlement and batching disruption affecting Visa Platform Connect (VPC) from April 2-8, 2026, lasting approximately 50 hours. Customers experienced funding settlement issues during this period, with some acquirers needing to perform manual changes to handle incorrect date and time information in settlement files. The issue was identified, mitigated on April 8th, and fully resolved with normal settlement processing restored.

Cybersource experienced an issue with their Payer Authentication Service that prevented customers from using the service normally. The issue was mitigated and service was restored, with the incident fully resolved after monitoring confirmed stability. The outage lasted approximately 11 hours from April 6th to April 7th, 2026.

Cybersource experienced a service disruption affecting Alternative Payment services that lasted 34.8 hours from March 31 to April 3, 2026. The issue prevented customers from using Alternative Payment services normally during this period. The incident was mitigated on April 3rd and fully resolved on April 8th, with Cybersource conducting an internal review to prevent future occurrences.

Cybersource's Developer Center experienced a service disruption in the Sandbox/Testing Environment that prevented merchants from creating new sandbox accounts for 86.4 hours from April 3-6, 2026. The outage impacted merchants' ability to test integrations and potentially delayed go-live timelines. The issue was fully resolved on April 6th, though some customers needed to restart their account creation process due to expired email links.

Cybersource experienced a REST API service disruption that lasted 82.7 hours from March 24 to April 2, 2026. Users encountered issues with REST API functionality, with some payment responses returning errors during this period. The issue was fully resolved on April 6, 2026, and Cybersource conducted an internal review to prevent future occurrences.

Cybersource experienced a settlement and batching disruption affecting Moneris that lasted approximately 54 hours. Merchants experienced funding delays and increased errors in their transaction reporting during the incident. The issue was mitigated and then fully resolved, with Cybersource conducting an internal review to prevent future occurrences.

Cybersource experienced a service disruption affecting the Business Center's merchant boarding functionality, causing increased latency, errors, and timeouts for new merchant onboarding workflows. The incident lasted approximately 48.4 hours from March 31 to April 3, 2026. A fix was implemented and monitored before the issue was fully resolved, with Cybersource conducting an internal review to prevent future occurrences.

Cybersource experienced a service disruption affecting Elavon Americas transaction processing for 24.8 hours from March 26-28, 2026. Merchants encountered "Invalid message format" errors when processing refunds through the Elavon Americas gateway, with some users also experiencing general payment processing error messages. The issue was identified and mostly mitigated by March 27th, then fully resolved by March 28th with normal service restored.

Cybersource experienced a service disruption that prevented merchants, acquirers, and technical partners from accessing the Business Center to perform their daily business processes. The incident lasted 48 minutes, from 13:30 to 14:00 GMT on March 26, 2026. The issue was mitigated and access to the Business Center was restored to normal functionality.