EmploymentHero Outage History

EmploymentHero experienced a major platform outage affecting secure.employmenthero.com that lasted 24.8 hours. The incident began with system performance issues that escalated to a complete system outage, preventing users from accessing the HR platform. Engineers implemented a fix and monitored the system before fully resolving the incident.

EmploymentHero's payroll platform experienced significant performance degradation for 45.7 hours, causing users to encounter slow response times and general service issues. The technical team identified multiple contributing factors and implemented fixes to address the root causes. The incident was fully resolved after monitoring confirmed the fixes restored normal platform performance.

EmploymentHero experienced a payroll issue where pay runs were stuck or not loading for fewer than 10 New Zealand customers. Engineers investigated and worked to remediate the affected customers while preventing additional impact. The incident was resolved after 3.7 hours.

EmploymentHero experienced a major incident where timesheet synchronization between HR and payroll systems failed for some customers, impacting expense processing. The issue affected secure.employmenthero.com and lasted 14.1 hours before engineers successfully mitigated and resolved the synchronization problem.

EmploymentHero experienced a major incident where customers were unable to access the Asset Register feature on secure.employmenthero.com. Engineers identified and resolved the issue after 2.1 hours of investigation and remediation work.

EmploymentHero experienced a minor incident where some customers encountered errors when editing timesheets through the timesheet management page. The issue affected the secure.employmenthero.com platform for 1.6 hours. Engineers identified the root cause and deployed a fix to resolve the timesheet editing functionality.