EmploymentHero Outage History

EmploymentHero experienced an issue where admin and owner users could not view published performance review responses on the web platform. The problem affected the secure.employmenthero.com component for 2.2 hours before being identified and resolved with a fix implementation.

EmploymentHero's platform experienced significant slowness and intermittent 500 errors affecting secure.employmenthero.com for 19.6 hours. Engineers identified the root cause and implemented mitigation measures to restore normal performance. The issue was resolved after a monitoring period to ensure stability.

EmploymentHero's HR platform experienced a 2.9-hour outage affecting critical notifications including password resets, invitations, workflows, and payroll admin notifications. The incident impacted the secure.employmenthero.com service, preventing users from receiving essential HR system communications. Engineers resolved the issue and processed the backlogged notifications, though some users experienced minor delays during recovery.

EmploymentHero's HR platform experienced degraded performance affecting some customers for 51 minutes. The issue impacted the secure.employmenthero.com component. Engineers successfully resolved the performance degradation.

EmploymentHero experienced a major platform outage affecting secure.employmenthero.com that lasted 24.8 hours. The incident began with system performance issues that escalated to a complete system outage, preventing users from accessing the HR platform. Engineers implemented a fix and monitored the system before fully resolving the incident.

EmploymentHero's payroll platform experienced significant performance degradation for 45.7 hours, causing users to encounter slow response times and general service issues. The technical team identified multiple contributing factors and implemented fixes to address the root causes. The incident was fully resolved after monitoring confirmed the fixes restored normal platform performance.

EmploymentHero experienced a payroll issue where pay runs were stuck or not loading for fewer than 10 New Zealand customers. Engineers investigated and worked to remediate the affected customers while preventing additional impact. The incident was resolved after 3.7 hours.

EmploymentHero experienced a major incident where timesheet synchronization between HR and payroll systems failed for some customers, impacting expense processing. The issue affected secure.employmenthero.com and lasted 14.1 hours before engineers successfully mitigated and resolved the synchronization problem.

EmploymentHero experienced a major incident where customers were unable to access the Asset Register feature on secure.employmenthero.com. Engineers identified and resolved the issue after 2.1 hours of investigation and remediation work.

EmploymentHero experienced a minor incident where some customers encountered errors when editing timesheets through the timesheet management page. The issue affected the secure.employmenthero.com platform for 1.6 hours. Engineers identified the root cause and deployed a fix to resolve the timesheet editing functionality.