Freshsales Outage History

Freshsales experienced a partial outage due to a cloud provider issue in the US-East-1 region, affecting multiple core services including web app access, email functionality, login/signup, integrations, and AI features. The incident lasted 5.2 hours while the team worked with the cloud provider to resolve the underlying infrastructure problem. All affected components were restored once the third-party provider resolved their regional outage.

Freshsales experienced an issue with outgoing emails for custom mail servers that prevented users from sending emails through their custom mailbox configurations. The service disruption lasted 20 minutes while the team worked to resolve the problem. The issue has been addressed and email functionality for custom mailboxes has been restored.

Freshsales experienced performance issues affecting workflow automations for 1.4 hours. The engineering team investigated and resolved the issue. This was classified as a minor service incident.

Freshsales experienced intermittent connectivity issues affecting customers using Microsoft custom mailboxes, disrupting incoming email functionality. The incident impacted email processing for affected users over a period of approximately 15 days. A temporary workaround was provided requiring users to reauthenticate their mailbox connections to restore access.

Freshsales experienced performance degradation due to background worker issues that impacted certain web app functionalities for 58 minutes. The incident was classified as minor and the team actively investigated and resolved the underlying problems. Normal service was restored after the technical team addressed the background worker issues.

Freshsales experienced a 3.3-hour service disruption caused by issues with the Microsoft Graph API that delayed incoming email processing. The incident specifically affected customers using Graph-based custom mailboxes, causing delays and disruptions to their email workflows. The service has been restored to normal operation.

Freshsales experienced a major service disruption in the Middle East region due to AWS infrastructure issues in the UAE that lasted approximately 49 days. The incident affected customer data accessibility in that region. Freshworks resolved the issue by migrating impacted customer data to a secure European facility.

Freshsales experienced a partial outage in the Middle East region due to connectivity issues with their cloud provider, lasting 3.2 hours. The service disruption was classified as minor and affected Freshworks services in that geographic region. The issue was resolved through collaboration between Freshsales and their cloud provider to investigate and mitigate the connectivity problems.