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Heap Outage History

Every past Heap outage tracked by IsDown, with detection times, duration, and resolution details.

There were 328 Heap outages since May 2020. The 35 outages from the last 12 months are summarized below, with incident details, duration, and resolution information.

Minor March 3, 2026

March 2026: Some customers with Session Replay may be experiencing more limited retention in Heap

Detected Mar 3, 2026 11:22 AM EST · Resolved Mar 10, 2026 9:58 PM EDT · Duration 7 days

Heap customers using Session Replay experienced reduced data retention affecting their ability to access historical session data. The issue impacted Heap's Data Collection and App components for approximately 7.4 days. The problem was identified, a fix was implemented with data backfilling, and the incident was resolved after monitoring confirmed the solution was working properly.