Outage in Help Scout
Connections Issues
Resolved MajorIncident Report
We've been alerted to errors across Help Scout, and access issues across the board. We're investigating and will update here when we have more information.
Components affected
Help Scout Web App Help Scout Mobile Apps Help Scout Email Processing Help Scout Mailbox counts, folders, reports, search results
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Latest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 06/13/2023 08:23AM
Access to Help Scout should be back to normal. Sorry for the trouble today!
MONITORING
over 2 years ago - at 06/13/2023 08:20AM
Help Scout is up and running again, and inbound and outbound emails should be working successfully. Folder views/counts and workflows may be slow to update for now. We're monitoring the app's performance closely.
INVESTIGATING
over 2 years ago - at 06/13/2023 08:09AM
We are continuing to investigate this issue.
INVESTIGATING
over 2 years ago - at 06/13/2023 08:09AM
We've been alerted to errors across Help Scout, and access issues across the board. We're investigating and will update here when we have more information.
Latest Help Scout outages
Web App Performance Issues - 10 days ago
Degraded Performance & Slow Loading Issues - 30 days ago
Delays to Conversation Updates - about 1 month ago
Degraded Performance & Slow Loading Issues - about 1 month ago
Delays in Updating Views - about 1 month ago
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