Connection and Feature Issues

Engineering has stabilized the issue. We're closing the status now, but we will continue to monitor Help Scout's performance.

Our engineers are making progress, but they continue to investigate the root cause of today's issues. We'll update this page as we have new information.

Our engineers are continuing to uncover information in the process of troubleshooting today's issues.

Our engineers are continuing to work to identify and mitigate the root cause of the issues you may be experiencing with Docs and Mailboxes today.

Our engineers are continuing to investigate issues you may be experiencing with Docs and Mailboxes. Thank you for bearing with us!

Our team are continuing to investigate all issues reported via Help Scout Support. If you're seeing issues with the Docs editor, the Conversation view (including attachments and outbound mail) we are working on it with more information to follow.

We are continuing to investigate the issues with Help Scout today. Please stand-by for more information as soon as we have it.

We're looking in to reports of slow page loads across the app. Some customers may notice a long delay when attempting to send or load conversations, along with sidebar details. We'll update here when we have more information.