Use Cases
Software Products MSPs Schools Development & Marketing DevOps Agencies Help Desk
 
Internet Status Blog Pricing Log In Try IsDown for free now

Outage in Help Scout

Connection and Feature Issues

Resolved Minor
February 05, 2024 - Started about 2 years ago - Lasted 1 day
Official incident page

Incident Report

We're receiving continued reports of issues across Docs and Mailboxes. Our engineers will be looking into this until a fix is found, and we will update this page when we have new information. Thank you for bearing with us!

Need to monitor Help Scout outages?

  • Monitor all your external dependencies in one place
  • Get instant alerts when outages are detected
  • Be the first to know if service is down
  • Show real-time status on private or public status page
  • Keep your team informed
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 02/07/2024 04:21PM

We have been monitoring app performance, and everything continues to be stable across the board, so we're closing this out. Please get in touch with us if you experience any issues, and we'll investigate. Again, thanks for your patience while we worked through this.

MONITORING about 2 years ago - at 02/07/2024 10:20AM

Web app performance is back to normal, and all services are stable at the moment. However, our team is monitoring performance closely, and we'll post another update as soon as we're confident we can close this one out.

INVESTIGATING about 2 years ago - at 02/06/2024 08:37PM

While believe we’ve identified the root cause of the issues and are working on a fix, we’re continuing to investigate until we have more certainty. In the meantime, we released a couple of patches to alleviate some of the current issues. Thank you for your continued patience, and we'll provide updates as soon as we have them.

INVESTIGATING about 2 years ago - at 02/06/2024 06:00PM

Our team is continuing to make progress towards identifying the root cause of performance issues. We will update this page when we have additional information. Thank you for your patience.

INVESTIGATING about 2 years ago - at 02/06/2024 03:11PM

Our team is still working to narrow down the root cause of the issues affecting the app's performace. We will update this page when we have new information. Thank you for your patience while we investigate.

INVESTIGATING about 2 years ago - at 02/06/2024 12:12PM

Inbox and outbound reply performance has stabilized, and our engineers continue to investigate the cause behind the issues reported earlier. You may still see occasional glitches in those areas, however, and we’ll continue to post updates here as we have them.

INVESTIGATING about 2 years ago - at 02/06/2024 09:48AM

Our Docs feature is fully operational, and the team continues to investigate the issues affecting our Mailboxes. We will update this page when we have new information. Thank you for your patience while we investigate.

INVESTIGATING about 2 years ago - at 02/06/2024 08:30AM

We're continuing to investigate issues across Docs and Mailboxes, and will post more updates as we have them. Thank you for your patience!

INVESTIGATING about 2 years ago - at 02/05/2024 11:57PM

We're receiving continued reports of issues across Docs and Mailboxes. Our engineers will be looking into this until a fix is found, and we will update this page when we have new information. Thank you for bearing with us!

Latest Help Scout outages

Outlook Outage - 25 days ago
Docs site not loading - about 2 months ago
Connections Issues - 2 months ago
Email Delays - 2 months ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 5850 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook