Outage in Help Scout
App Delays
Resolved MajorIncident Report
We're looking into reports of delays across the app. Some customers may notice a long delay when attempting to send or receive emails. We'll update here when we have more information.
Components affected
Help Scout Web App Help Scout Mobile Apps Help Scout Email Processing Help Scout Mailbox counts, folders, reports, search resultsNeed to monitor Help Scout outages?
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Latest Updates ( sorted recent to last )
RESOLVED
almost 2 years ago - at 03/27/2024 05:34PM
Help Scout's performance should be returning to normal. Thanks for bearing with us today!
IDENTIFIED
almost 2 years ago - at 03/27/2024 05:30PM
Our engineers have identified the root of the problem and are mitigating it now.
INVESTIGATING
almost 2 years ago - at 03/27/2024 05:22PM
We're looking into reports of delays across the app. Some customers may notice a long delay when attempting to send or receive emails. We'll update here when we have more information.
Latest Help Scout outages
Outlook Outage - 25 days ago
Docs site not loading - about 2 months ago
Connections Issues - 2 months ago
Email Delays - 2 months ago
Temporary Outage and Slow Loading across Help Scout - 3 months ago
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