Outage in Help Scout
App Delays
Resolved MajorIncident Report
We're looking into reports of delays across the app. Some customers may notice a long delay when attempting to send or receive emails. We'll update here when we have more information.
Components affected
Help Scout Web App Help Scout Mobile Apps Help Scout Email Processing Help Scout Mailbox counts, folders, reports, search results
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 03/27/2024 05:34PM
Help Scout's performance should be returning to normal. Thanks for bearing with us today!
IDENTIFIED
over 1 year ago - at 03/27/2024 05:30PM
Our engineers have identified the root of the problem and are mitigating it now.
INVESTIGATING
over 1 year ago - at 03/27/2024 05:22PM
We're looking into reports of delays across the app. Some customers may notice a long delay when attempting to send or receive emails. We'll update here when we have more information.
Latest Help Scout outages
Web App Performance Issues - 10 days ago
Degraded Performance & Slow Loading Issues - 30 days ago
Delays to Conversation Updates - about 1 month ago
Degraded Performance & Slow Loading Issues - about 1 month ago
Delays in Updating Views - about 1 month ago
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