Outage in Help Scout

Degraded performance across the app

Resolved Minor
March 27, 2024 - Started over 1 year ago - Lasted about 2 hours
Official incident page

Need to monitor Help Scout outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Help Scout, and never miss an outage again.
Start Free Trial

Outage Details

Help Scout is experiencing some delays and our engineers are looking into it.
Components affected
Help Scout Web App Help Scout Mobile Apps Help Scout Email Processing Help Scout Mailbox counts, folders, reports, search results
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 03/28/2024 01:16AM

The app is running smoothly and we're not seeing any more errors. Thanks again for your patience and apologies for the issues experienced today.

MONITORING over 1 year ago - at 03/28/2024 12:53AM

Our engineering team has implemented a fix and we're currently monitoring the results. Users should notice an improvement in the performance of the app.

IDENTIFIED over 1 year ago - at 03/28/2024 12:04AM

The issue has been identified and our engineers are working on a resolution. This is affecting various functions and users may continue to experience a degraded performance across the app while the investigation is ongoing. Thank you for your patience.

INVESTIGATING over 1 year ago - at 03/27/2024 11:26PM

We are continuing to investigate this issue and will provide more updates as we have them. Thank you for your patience!

INVESTIGATING over 1 year ago - at 03/27/2024 10:50PM

Help Scout is experiencing some delays and our engineers are looking into it.

Latest Help Scout outages

Degraded Performance & Slow Loading Issues - 9 days ago
Delays to Conversation Updates - 10 days ago
Degraded Performance & Slow Loading Issues - 10 days ago
Delays in Updating Views - 15 days ago
Web App Connection Timeouts - about 2 months ago

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4484 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook