Outage in Help Scout

Degraded performance across the app

Resolved Minor

March 27, 2024 - Started about 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

Help Scout is experiencing some delays and our engineers are looking into it.

Components affected

Help Scout Web App Help Scout Mobile Apps Help Scout Email Processing Help Scout Mailbox counts, folders, reports, search results

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Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 03/28/2024 01:16AM

The app is running smoothly and we're not seeing any more errors. Thanks again for your patience and apologies for the issues experienced today.

MONITORING about 2 years ago - at 03/28/2024 12:53AM

Our engineering team has implemented a fix and we're currently monitoring the results. Users should notice an improvement in the performance of the app.

IDENTIFIED about 2 years ago - at 03/28/2024 12:04AM

The issue has been identified and our engineers are working on a resolution. This is affecting various functions and users may continue to experience a degraded performance across the app while the investigation is ongoing. Thank you for your patience.

INVESTIGATING about 2 years ago - at 03/27/2024 11:26PM

We are continuing to investigate this issue and will provide more updates as we have them. Thank you for your patience!

INVESTIGATING about 2 years ago - at 03/27/2024 10:50PM

Help Scout is experiencing some delays and our engineers are looking into it.

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