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Helpshift Outage History

Every past Helpshift outage tracked by IsDown, with detection times, duration, and resolution details.

There were 182 Helpshift outages since November 2018. The 24 outages from the last 12 months are summarized below, with incident details, duration, and resolution information.

Major April 14, 2026

April 2026: Service Disruption

Detected Apr 14, 2026 8:47 AM EDT · Resolved Apr 14, 2026 9:19 AM EDT · Duration 32 minutes

Helpshift experienced a major service disruption that lasted 32 minutes. The engineering team implemented a fix and monitored the results before confirming full resolution. Normal functionality was restored after the incident was resolved.

Major April 1, 2026

April 2026: Helpshift Automations Service Disruption

Detected Apr 1, 2026 6:16 AM EDT · Resolved Apr 1, 2026 6:32 AM EDT · Duration 16 minutes

Helpshift experienced a major service outage affecting their Automations feature, preventing users from creating new automations or loading existing ones. The engineering team worked to restore the service during the 16-minute disruption. The incident was fully resolved with all automation functionality restored.

Minor March 10, 2026

March 2026: Degraded performance on Helpshift Dashboard

Detected Mar 10, 2026 3:26 PM EDT · Resolved Mar 10, 2026 6:38 PM EDT · Duration about 3 hours

Helpshift experienced degraded performance on their Dashboard for 3.2 hours, impacting Chatbots, Time-Based Automations, and New Issue Automations. The team identified the root cause, applied a fix, and monitored the services to ensure stability. All services were fully restored to normal operation.