Helpshift Outage History

Helpshift experienced a service disruption affecting the Issue Analytics data pipeline, causing analytics data to be delayed by approximately 6 hours and impacting the Issues Analytics API and Analytics Dashboard. The incident lasted 3.3 hours and was resolved by restoring data from backups, which took longer than expected due to the large volume of data involved. All other platform functionalities remained fully operational during the incident.

Helpshift experienced a major service outage that affected the Mobile SDK, Web Chat, Issues Analytics API, and Helpshift APIs for 53 minutes. The engineering team identified the root cause and implemented a fix. The incident was fully resolved after a brief monitoring period to ensure service stability.

Helpshift experienced a major service outage lasting 5.9 hours that disrupted the Mobile SDK, Web Chat, Issues Analytics API, and Helpshift APIs. The team identified the root cause and implemented a fix after several hours of investigation. Service was restored and monitored to ensure stability.

Helpshift experienced a major service disruption affecting the Mobile SDK, Web Chat, Issues Analytics API, and Helpshift APIs for 2.1 hours. The engineering team investigated the issue and implemented a fix. The incident was fully resolved after a brief monitoring period to ensure stability.

Helpshift experienced a major service disruption that lasted 44 minutes, affecting normal functionality across the platform. The technical team identified the root cause and implemented a fix within approximately 33 minutes of the initial report. The incident was fully resolved after a brief monitoring period to ensure system stability.

Helpshift experienced a major service disruption that lasted 32 minutes. The engineering team implemented a fix and monitored the results before confirming full resolution. Normal functionality was restored after the incident was resolved.

Helpshift experienced a major service outage affecting their Automations feature, preventing users from creating new automations or loading existing ones. The engineering team worked to restore the service during the 16-minute disruption. The incident was fully resolved with all automation functionality restored.

Helpshift experienced degraded performance on their Dashboard for 3.2 hours, impacting Chatbots, Time-Based Automations, and New Issue Automations. The team identified the root cause, applied a fix, and monitored the services to ensure stability. All services were fully restored to normal operation.