Outage in Hypercare

Performance Degradation

Resolved Major
October 11, 2022 - Started about 2 years ago - Lasted about 4 hours
Official incident page

Need to monitor Hypercare outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Hypercare, and never miss an outage again.
Start Free Trial

Outage Details

There’s a Hypercare service performance degradation. Users can access Hypercare, but some functionality may be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Hypercare Code Team Activations Hypercare Administration Controls (Admin Panel) Hypercare Login/Signup Hypercare Text Messaging Hypercare Messaging On-Call Roles Hypercare Delivery Receipts Hypercare Sending Images Hypercare Active Directory Integration Hypercare Push Notifications and Real Time Events Hypercare Web Messaging Portal
Latest Updates ( sorted recent to last )
INVESTIGATING about 2 years ago - at 10/11/2022 07:50PM

We are continuing to investigate the cause of this issue

INVESTIGATING about 2 years ago - at 10/11/2022 06:48PM

We are continuing to investigate the cause of this issue.

INVESTIGATING about 2 years ago - at 10/11/2022 05:33PM

There’s a Hypercare service performance degradation. Users can access Hypercare, but some functionality may be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.

Latest Hypercare outages

[CA & US Region] Users being logged out of Hypercare app - about 22 hours ago
[CA and US Region] Admin Portal - Department and Site User list not loading - 12 months ago
[Canada] - Reports of slowdown on admin portal - 12 months ago
[CA and US Region] Virtual pagers connected to on-call schedule roles not working - 12 months ago
[All Regions] - Shifts that span into next month - about 1 year ago

Vendor Downtime? Keep Your Team Informed with an Internal Status Page

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3273 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE