Outage in Hypercare

Performance Degradation

Resolved Major
October 11, 2022 - Started almost 2 years ago - Lasted about 4 hours
Official incident page

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Outage Details

There’s a Hypercare service performance degradation. Users can access Hypercare, but some functionality may be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Latest Updates ( sorted recent to last )
INVESTIGATING almost 2 years ago - at 10/11/2022 07:50PM

We are continuing to investigate the cause of this issue

INVESTIGATING almost 2 years ago - at 10/11/2022 06:48PM

We are continuing to investigate the cause of this issue.

INVESTIGATING almost 2 years ago - at 10/11/2022 05:33PM

There’s a Hypercare service performance degradation. Users can access Hypercare, but some functionality may be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.

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