IT Glue Outage History

Customers hosted on pod 'usw3-saas-p0' experienced a major disruption to Datto SaaS Protection Backup and Recovery services for 44.6 hours. The Kaseya R&D team identified and resolved multiple issues affecting the service, with backup success rates returning to normal levels. The incident was fully resolved after continuous monitoring confirmed stable service operation.

The SaaS Alerts Microsoft Manage Integration experienced a major service interruption lasting 56.2 hours due to an unstable Microsoft endpoint that was intermittently throwing errors. The team implemented retry functionality and cleared all errors to stabilize the affected Microsoft connections. The incident was resolved once the Microsoft endpoint returned to normal performance.

A subset of US-based Datto Workplace and Datto File Protection users experienced SSO login failures through the portal for 68.6 hours, while agent login and full service access remained functional. Users could work around the issue by specifying their regional URL when logging in directly (us.workplace.datto.com). The incident was resolved after Kaseya's R&D team implemented a fix and monitored the results.

Datto SaaS Protection customers on pod 'des1-saas-p0' experienced degraded backup performance for SharePoint and Teams services over a 69.6-hour period. The Kaseya R&D team implemented changes to address the performance issues and monitored backup success rate metrics as they gradually returned to normal. The incident was fully resolved after backup performance was restored to expected levels.

Datto Workplace AU5 experienced a major outage lasting 28.3 hours where agents could not connect or sync data, and users encountered failures when creating, opening, or saving files through the online platform and integrations with Google Docs and Microsoft 365. The incident affected partners on the AU5 cell who saw server errors in Workplace Agent and 404 errors when attempting to create new files online. A fix was implemented and monitored before the incident was fully resolved.

Datto Networking D200 devices experienced intermittent check-in failures that triggered false-positive offline email alerts for users. The issue was cosmetic only and did not impact device functionality or performance. The problem was resolved after 26.2 hours with a fix implemented by the Kaseya R&D team.

Customers hosted on node 'gbe2-bfyii-327' experienced a 24.5-hour service disruption where they could not access the Datto SaaS Protection platform, though backup operations continued to function normally. The Kaseya R&D team implemented fixes and monitored the system before fully resolving the incident.

Customers hosted on pod 'cae1-saas-p1' experienced a major disruption to their Datto SaaS Protection services, affecting backup operations and success rates. The R&D team performed maintenance and implemented a fix to resolve the underlying issue with the pod. The incident lasted 16.9 hours before backup success rates returned to normal and the service was fully restored.

Customers hosted on node 'gbe2-bfyii-1225' experienced degraded backup performance for SharePoint/Teams services and received 504 errors when accessing their Datto SaaS Protection accounts. The Kaseya R&D team identified and implemented a fix to resolve the access issues, then monitored the system for stability. The incident was fully resolved after 20 hours.

Datto SaaS Protection customers on pod 'usw3-saas-p1' experienced degraded backup performance for Microsoft 365 services over a 22.5-hour period. The Kaseya R&D team identified the root cause and implemented a fix, followed by monitoring to ensure resolution. The incident was fully resolved after the fix proved effective.