IT Glue Outage History

Datto RMM's Pinotage platform experienced extended login times and login failures when users attempted to access the UI. The issue affected user authentication and platform accessibility for approximately 142.7 hours. The R&D team identified and resolved the underlying cause, restoring normal login functionality.

Datto BCDR users experienced intermittent performance degradation when accessing remote device web interfaces, with the issue being transient and typically resolved by retrying the operation. The incident affected the remote web interface functionality for BCDR devices over a 48.5-hour period. The Kaseya R&D team identified and implemented a fix, with the service fully restored after monitoring confirmed the resolution.

Datto RMM experienced delayed job execution on the Concord and Vidal platforms for 1.8 hours. The Kaseya R&D team identified the root cause and implemented a fix. The incident was resolved after a monitoring period to confirm the solution was effective.

Datto RMM experienced a major incident where the RMM agent could not be installed on any platform due to certificate errors. The issue prevented new agent installations across all platforms for 18.1 hours. The Kaseya R&D team implemented a fix and confirmed resolution after monitoring the results.

Datto AV's behavioral detection component was incorrectly quarantining legitimate files during endpoint startup before policy settings were fully applied, with quarantined files not generating console alerts and being unable to be restored directly from the portal. The issue had low probability but affected customer environments when it occurred. A fix was developed and deployed on April 2nd to prevent the behavioral detection module from activating during startup, with the resolution applied during scheduled maintenance windows.

Datto RMM filters on the Vidal platform were failing to load due to an "Out of sort memory" error. The issue prevented users from accessing filter functionality within the platform. The Kaseya R&D team implemented a fix and resolved the incident after 42 minutes of monitoring.

BCDR assets paired to server1405 in the US-East region experienced degraded offsite performance for approximately 13 days. The Kaseya R&D team identified the underlying issue and worked on a resolution throughout the incident period. The performance degradation was resolved on April 8th, 2026.

Datto RMM users in the Concord region experienced failures when creating or saving Monitoring Policies, receiving "could not execute statement" errors. The issue prevented users from managing their monitoring configurations for approximately 2.7 hours. Kaseya's R&D team implemented a fix and confirmed resolution after monitoring the results.

Datto BCDR users paired to server5856 in the US-East region experienced degraded offsite backup capabilities for approximately 48 hours. The Kaseya R&D team identified and implemented a fix to restore normal offsite performance. The incident was resolved after monitoring confirmed the fix was successful.

Datto Endpoint Backup for PC users paired with Cloud Siris server 'use1-dtc-server-143' experienced degraded performance causing slower-than-average backup and restore speeds. The issue affected offsite backup capabilities for this specific server configuration. The incident was resolved after 15 hours with the Kaseya R&D team identifying and fixing the underlying problem.