New Relic Outage History

New Relic experienced a major service interruption in the US region where customers encountered issues loading UI pages and experienced delayed data in queries, charts, and dashboards across all monitoring services including APM, Infrastructure, Alerts, and Synthetics. The incident lasted 1.7 hours from 22:30 UTC on May 14th to 01:00 UTC on May 15th, 2026. New Relic resolved the issue and confirmed that data ingest and alerts were ultimately not impacted, with all services returning to normal operation.

New Relic experienced a 2.7-hour outage affecting customers' ability to query live edge data in the US region, with some synthetic monitors also stopping during the incident. The issue impacted Dashboards, Logs, and Synthetics services in the US region, while data ingest and alert notifications continued to function normally. The problem was resolved and all impacted services returned to normal operations.

New Relic's Synthetics Job Manager experienced delays in processing Synthetics Checks execution data for some US region customers over an 11-hour period on April 9th, 2026. The issue affected the availability and timeliness of synthetic monitoring query results, with some impacted data potentially unrecoverable. The service interruption was investigated, fixed, and resolved, with normal operations restored.

New Relic experienced a service interruption where customers in the US and EU regions encountered discrepancies in NRComputeUsage and NRConsumption usage values, with NRComputeUsage showing as 0 for ScannedEvents. The incident lasted 5.2 hours from March 24th 05:22 UTC to 08:21 UTC and has been resolved with all impacted services returning to normal operations.

New Relic experienced a 20-minute service interruption affecting US region customers with Azure integrations, who encountered 5xx errors when sending data, real-time data viewing issues, and delayed or missing alert notifications. The incident impacted multiple components including APM, Infrastructure, Browser, Mobile, APIs, and Synthetics services across the US region. The service was restored to normal operation, though some impacted data may not be recoverable.

New Relic experienced a major service incident lasting 2.7 hours where customers in US and EU regions encountered delayed data in queries, charts, and dashboards, along with delayed or missing alert notifications. The incident affected all major New Relic components including APM, Browser, Infrastructure, Mobile, Synthetics, and various APIs across both regions. The service was fully restored with all impacted services returning to normal operation after monitoring showed signs of recovery.

New Relic experienced delays in executing synthetics monitors for customers in the US and EU regions between 06:56 UTC and 08:44 UTC on March 2nd. The incident lasted approximately 2.6 hours and required engagement with their cloud provider for investigation and mitigation. The service interruption was resolved and all impacted services returned to normal operations.