Olo Outage History

Olo experienced elevated payment processing errors through their NCR payment provider, affecting ordering capabilities at locations using NCR for payments. The incident impacted Payment Processing Partners and lasted 1.6 hours. NCR identified the root cause and implemented necessary changes, with Olo monitoring the fix before confirming full resolution.

Olo experienced a partial ordering disruption where a small percentage of order validation and submission attempts failed, preventing customers from completing orders to the point of sale. The issue affected mobile app ordering, desktop web ordering, the ordering API, and Switchboard services. The incident was resolved after 20 minutes with a fix implementation and monitoring period.

Olo experienced payment and loyalty processing issues for 24 minutes due to a problem identified by their partner Paytronix. The incident affected Payment Processing Partners and Loyalty Partners components. The issue was resolved after Paytronix transactions returned to normal operations.

Olo experienced a partial platform disruption lasting 42 minutes due to emergency maintenance that required taking the platform offline. The incident affected multiple critical components including ordering APIs, mobile and web ordering, point of sale systems, dashboard, reporting, and webhooks. The issue was resolved after implementing a fix and monitoring the results.

Olo experienced delays in processing Eighty Sixing requests, causing changes to menu item availability to not be immediately reflected in menus. The Eighty Sixing component was affected for 26 minutes before a fix was implemented and the incident was resolved.

Olo experienced elevated payment processing errors through the FreedomPay gateway, affecting ordering and POS payments at locations using FreedomPay. The payment processing issues were resolved after 28 minutes of service disruption.

Olo experienced elevated payment processing errors through Olo Pay (Stripe) that affected ordering at locations using this payment provider. The issue was identified as originating from Stripe's end and was resolved after 30 minutes of service disruption.

Olo experienced a major disruption in ordering capabilities that affected the Ordering API, Desktop Web Ordering, and Mobile App Ordering systems for 19 minutes. The company implemented a fix that restored ordering rates and continued monitoring the systems. The incident was fully resolved after confirming stable operations.