Optum Outage History

EDSNET screen changes caused DDE script failures in Optum's RCM Assurance system, resulting in failed MDE background jobs and account errors that affected Assurance Reimbursement Management. An update was deployed to hosted Assurance to correct the account errors, and support successfully resumed the failed jobs. The incident was resolved in 28 minutes with all jobs running successfully again.

Optum's Assurance Reimbursement Management experienced intermittent performance issues with Medicare Direct Entry (MDE) for 5.1 hours, causing failed, queued, and slow jobs due to an unrecognized screen error. The issue was resolved by updating and distributing corrected scripts to accommodate changes in the MDE system, with all impacted jobs restarted. Turnkey customers were required to run EPD to receive the fix and manually restart their failed jobs.

Optum's Clinical Exchange application experienced a major outage where users encountered errors when trying to access the system. The incident affected Clinical Exchange Channel Partners, including ePrescribe and Orders & Results services. The issue was resolved after 42 minutes of investigation and monitoring.