Qualys Outage History

The Qualys US GOV Platform 1 experienced performance issues affecting the Host Asset API in the Vulnerability Management module and the ability to launch on-demand HTML/PDF reports in the Web Application Scanning module. The incident lasted 3 hours and impacted both VMDR and WAS components. A fix was implemented and monitored before the incident was fully resolved.

Qualys experienced PA/SCA agent backlogs on EU Platform 2, affecting Security Configuration Assessment (SCA) and Policy Audit/Policy Compliance (PA/PC) services. The incident lasted 17.4 hours before being resolved. The issue was identified and a fix was implemented to restore normal agent processing.

Qualys US Platform 2 experienced delays in processing VM scan events for 62 hours, affecting both Scanner and Cloud Agent components. The Cloud Operations team implemented corrective actions that steadily reduced the processing lag, with new scans returning to normal processing speeds. The incident was fully resolved after continuous monitoring confirmed system stability.

Qualys US Platform 3 experienced a lag issue where VM scan events were completing but not being processed, affecting the Vulnerability Management service for 12.2 hours. The Cloud Operations team investigated the issue, implemented a fix, and monitored the results before confirming resolution.

Qualys UK Platform 1 experienced an issue where Patch Management deployment jobs could be created but remained stuck in a queued state, with newly created jobs not appearing in the UI or taking effect in the application. The incident affected the Patch Management component and lasted 31 minutes before a fix was implemented and the service was restored.

Qualys US Platform 2 experienced a major incident causing delays in VM scan event processing, affecting both Scanner and Cloud Agent components for 24 hours. The issue was identified and a fix was implemented, followed by monitoring to ensure stability. The incident was fully resolved after the fix proved successful.

Qualys experienced AWS Connector validation failures lasting 116.7 hours, where connectors would enter an ERROR state and stop processing all regions when the AWS Middle East (Bahrain) me-south-1 region was enabled, causing complete loss of security posture visibility across all AWS regions. Users were required to temporarily disable the Bahrain region in their connector settings to restore functionality for other regions. The issue was identified, fixed, and resolved, with users advised to rerun any connectors that remained in error or queued states.

Qualys US Platform 2 experienced a major UI login issue that prevented users from accessing the platform and all associated security services including vulnerability management, asset management, and compliance tools. The Qualys Cloud Platform Operations team investigated and implemented a fix within approximately 1.9 hours. The incident was resolved after a brief monitoring period to ensure the fix was stable.

Qualys US Platform 2 experienced a major outage affecting API functionality and UI login capabilities across all services including VMDR, vulnerability management, cloud security, and compliance tools. The incident impacted the entire platform ecosystem, preventing users from accessing critical security and asset management functions. The issue was resolved after 2.3 hours following implementation of a fix and monitoring period.

The Qualys US Platform 1 experienced a lag in the File Integrity Monitoring (FIM) module that caused delays in events appearing in the FIM user interface. The incident affected the FIM component and lasted 10 minutes while operations teams investigated the topic-related performance issue.