Qualys Outage History

Qualys EU Platform 2 experienced a major login issue that prevented users from accessing the UI, while scans and APIs were also impacted. The incident affected all Qualys services including Cloud Agent, Vulnerability Management, Threat Protection, and numerous other security tools across the platform. The issue was resolved after 3.4 hours with a fix implementation and monitoring period.

VM and PC scans on Qualys US Platform 1 became stuck in "Queued" status for extended periods, affecting vulnerability management and policy compliance scanning capabilities across multiple Qualys services. The issue persisted for 27.1 hours and required a fix deployment that temporarily interrupted UI and API services. The incident was resolved after implementing the fix and monitoring confirmed normal scan processing resumed.

Qualys US Platform 3 experienced delays in Container Security scan processing that affected users for approximately 6.5 days. The operations team identified the root cause and implemented a fix, followed by monitoring to ensure stability. The incident was fully resolved with normal scan processing restored.

Qualys US Platform 3 experienced high lag on patch status elastic systems, causing delays in asset deployment job status updates in the UI. The issue affected the Patch Management (PM) component for 7.8 hours. A fix was implemented and monitored before the incident was fully resolved.

Qualys experienced a major incident where tag-based QQL queries in VMDR Vulnerabilities and CSAM were not returning expected assets in search results. The issue affected multiple components including AssetView, Vulnerability Management, Global AssetView/CSAM, and Unified Dashboard across US, EU, IN, and CA data centers, impacting dashboards, widgets, and all users for 105.1 hours. A fix was implemented and monitored before the incident was resolved.

Qualys experienced a major incident where external Web Application Scanning (WAS) scans configured with custom or standard authentication were encountering errors across multiple PODs in the US, EU, Canada, and India. The issue was linked to the Portal 3.23.1.0 deployment and persisted for 197 hours before being resolved. A fix was deployed across all affected PODs, with the incident being fully resolved after continued monitoring.

Qualys EU Shared Platform 1 experienced a major incident preventing users from logging into the UI, affecting all platform services including vulnerability management, threat protection, asset management, and other security tools. A workaround was provided allowing users to access the platform through an alternative URL (https://qualysguard.qualys.eu/portal-front). The issue was resolved after 1.7 hours with a fix implemented and monitored by Qualys Cloud Operations.

A connectivity issue on Qualys KSA Platform 1 caused widespread disruptions across multiple security modules for 11.8 hours, affecting vulnerability scanning, patch management, container security, endpoint detection, reporting, and alerting services. The incident prevented agent communication, delayed scan data processing, disrupted report generation and downloads, and caused UI display issues across VM/PC, CSAM, CertView, EDR, and other modules. The issue was resolved after implementing a fix and monitoring the results.

Qualys UK Platform 1 experienced intermittent dashboard issues where widgets displayed blank data and users encountered reduced performance in the Vulnerability Management service. The incident lasted 24.1 hours before a fix was implemented and monitored, ultimately resolving the dashboard functionality and performance problems.

Qualys India POD 1 experienced a major login issue that prevented users from accessing the Qualys UI and affected all platform components including Cloud Agent, Vulnerability Management, Threat Protection, and numerous other security services. The incident lasted 8.9 hours before the operations team implemented a fix and confirmed resolution after monitoring the results.