Qualys Outage History

Qualys EU Platform 1 experienced a Container Security service disruption where users encountered delays in scan processing for containers and images through both API and UI, and were unable to view details of images scanned via CI/CD sensors. The incident lasted 5.5 hours before a fix was implemented and monitoring confirmed the resolution.

Qualys US Platform 3 experienced delays in container scan processing through both API and UI interfaces, affecting the Container Security (CS) service for 20.5 hours. Users encountered slower than normal processing times when initiating container security scans. The issue was resolved after implementing a fix and monitoring the results.

Users experienced sync delays when creating new users in Qualys UK Platform 1's administration module, affecting the Policy Audit/Policy Compliance and Vulnerability Management components. The Cloud Operations team implemented a fix after investigating the issue for 21.7 hours before fully resolving the incident.

Qualys US Platform 1 experienced a vulnerability management issue where VM scans became stuck in a "Loading" state due to high lag on the JDC topic. The incident affected the Vulnerability Management component for 31.5 hours before being resolved. A fix was implemented and monitored before the issue was fully resolved.

Users experienced sync delays when creating new users in Qualys' administration module, affecting the Policy Audit/Policy Compliance and Vulnerability Management components. The issue persisted for approximately 60.5 hours before a fix was implemented and monitoring confirmed the resolution.

Users experienced sync delays when creating new users in Qualys' administration module, affecting the Policy Audit/Policy Compliance and Vulnerability Management components on the UK Platform 1. The incident lasted 4.8 hours before being resolved by the Qualys Cloud Operations team.

The Qualys Platform 1 experienced a major incident where users were unable to access the Policy Audit UI services. The issue affected the Policy Audit / Policy Compliance (PA / PC) components for 3.2 hours. The Qualys Cloud Operations Team investigated the problem, implemented a fix, monitored the results, and successfully resolved the incident.

Qualys US Platform 2 experienced slowness in Dashboard loading and delays in container scan processing through both UI and API, affecting Vulnerability Management and Container Security services. The incident lasted 3.4 hours before a fix was implemented and monitoring confirmed resolution.

Qualys US Platform 2 experienced delays in processing VM scan events, affecting both Scanner and Cloud Agent functionality for 37.3 hours. The Cloud Operations team investigated the root cause and implemented a fix. The incident was resolved after a monitoring period to ensure the fix was effective.

Users were unable to create new virtual, containerized, or offline scanner appliances on Qualys US Platform 3, affecting Policy Audit/Compliance, Vulnerability Management, and Security Configuration Assessment services. The Qualys Cloud Operations team implemented a fix and monitored the results before resolving the incident after 1.9 hours.