Qualys Outage History

Qualys IN Platform 1 experienced login issues and failures in the Vulnerability Management (VM) and Policy Audit (PA) modules, while other features like API scans and reports continued functioning normally. Users were provided a temporary workaround login link during the 30.4-hour outage. The incident was resolved after implementing a fix and monitoring the results.

Qualys US Platform 1 experienced a major incident where Web Application Scanning (WAS) scans failed to launch due to scanner unavailability. The issue affected the WAS service for 3.5 hours before being resolved. A fix was implemented and monitored before the incident was fully resolved.

Qualys EU Platform 2 experienced delays in VM scan processing that prevented scan data from appearing promptly in the UI and Reports, affecting both Vulnerability Management and Cloud Agent components. The incident lasted approximately 146 hours (about 6 days) before being resolved with an implemented fix. Users experienced delayed availability of their vulnerability scan results during this period.

The Qualys US Platform 1 experienced slow performance issues affecting the Policy Audit/Policy Compliance (PA/PC) module, causing delays when customers attempted to log in and load the PA interface. The incident lasted 4.7 hours before a fix was implemented and monitoring confirmed resolution.

Qualys AE Platform 1 experienced performance issues that caused slow login times for Qualysguard FO and delayed loading of the VMDR dashboard, affecting the Vulnerability Management component. Scan processing and API functionality remained unaffected during the incident. The issue was resolved after 8.4 hours with a fix implementation and monitoring period.

Qualys EU Platform 3 experienced an issue where scheduled VM and PC scans failed to trigger, while on-demand scans continued to work normally. The incident affected the Vulnerability Management and Policy Compliance components for 32 minutes before being resolved with a fix implementation.

The Appliances tab in Qualys VMDR on the EU Platform 2 was not loading, preventing users from accessing appliance management functionality. The Vulnerability Management component was affected for 5.1 hours while the platform operations team investigated and implemented a fix. The incident was resolved after the fix was successfully deployed.

Qualys EU Platform 2 experienced delays in VM scan processing that prevented scan data from appearing promptly in the UI and Reports. The incident affected the Vulnerability Management service for 63.2 hours before being resolved with an implemented fix. Users experienced delays in accessing their vulnerability scan results during this period.

Qualys US Platform 2 experienced delays in VM/PC scan processing that prevented scan data from appearing promptly in the UI and Reports for approximately 20 hours. The issue was identified as being limited to the US2 POD's VM scan processing functionality. A fix was implemented and monitored before the incident was fully resolved.

Qualys US Platform 4 experienced a 5.3-hour outage affecting Cloud Connector functionality, preventing users from creating, running, or listing connectors. The incident impacted Connector Centralization and Total Cloud components before being resolved with a fix that was monitored for stability.